Omowunmi Bolanle

Strategic sales and operations professional with over 6 years of experience spanning banking, hospitality, retail, and administrative support, driving customer engagement, revenue support, and service delivery. Proven ability to manage front-facing operations, coordinate teams, and handle client interactions while maintaining structured workflows and consistent service standards. Skilled in customer acquisition, relationship management, sales coordination, and resolving service issues through clear communication and practical problem-solving.

Experienced in managing records, tracking transactions, supporting daily operations, and ensuring accuracy across financial and administrative processes. Brings strong commercial awareness, adaptability, and the ability to function effectively in fast-paced, customer-driven environments.

Supervisor at Q10 Hotel and Suites (2023-01 – 2025-01)

• Orchestrated full-cycle hotel operations across front office, housekeeping, and guest services, guiding a team of 8 staff to deliver structured service execution, smooth shift coordination, and consistent guest experience standards.
• Controlled guest flow from reservation to check-out, managing bookings, walk-ins, and room allocations while resolving an average of 6 guest concerns weekly through tactful communication and service recovery.
• Regulated room readiness and occupancy planning by tracking availability of over 20 rooms, aligning housekeeping schedules with front desk activities to reduce delays and improve turnaround efficiency.
• Directed workforce coordination including shift planning, duty allocation, attendance tracking, and performance monitoring, strengthening discipline, accountability, and operational consistency.
• Administered daily operational records covering payments, bookings, and sales logs, ensuring accurate documentation, audit readiness, and alignment with internal procedures.

Supervisor (NYSC) at Shop Link Hotel (2022-01 – 2023-01)

• Coordinated core hotel functions spanning guest reception, reservations handling, and housekeeping supervision, ensuring organized daily operations and seamless service delivery across shifts.
• Managed customer interactions by handling inquiries, processing bookings, and resolving at least 5 service issues weekly, improving guest satisfaction through prompt response and attention to detail.
• Enforced service procedures and operational guidelines by supervising staff activities, assigning responsibilities, and monitoring execution against expected standards.
• Oversaw stock control processes including tracking consumables, monitoring usage patterns, and supporting restocking to maintain uninterrupted service operations.
• Maintained structured reporting by documenting daily activities, recording transactions, and supporting administrative processes required for operational review.

Sales Admin at Dailypay Africa (2017-01 – 2019-01)

• Anchored sales support operations by organizing customer data, maintaining accurate records for over 40 client accounts, and ensuring proper documentation of all sales-related activities.
• Streamlined order coordination by tracking transactions, updating sales records, and managing follow-ups to ensure timely processing and service delivery.
• Managed client communication channels by responding to inquiries, addressing complaints, and providing after-sales support to strengthen customer relationships.
• Supported sales performance tracking by preparing reports, updating databases, and facilitating communication between field sales representatives and management.
• Structured filing and record systems to ensure easy data retrieval, accuracy of financial information, and compliance with internal documentation standards.

Marketer at United Bank for Africa (UBA), Ketu Branch (2018-01 – 2019-01)

• Spearheaded customer acquisition efforts by promoting banking solutions and onboarding over 25 clients through direct marketing, prospecting, and relationship-driven engagement.
• Expanded client base through targeted outreach, identifying potential customers, and guiding them through account opening and product selection processes.
• Strengthened client retention by maintaining follow-up communication, providing product clarity, and supporting customers with account-related needs.
• Contributed to branch sales objectives by actively participating in campaigns, increasing product visibility, and supporting revenue-generating activities.
• Processed customer documentation, handled service requests, and ensured proper record management while maintaining confidentiality and compliance with banking procedures.

Sales Assistant at Triple O Supermarket (2013-01 – 2015-01)

• Delivered frontline retail support by assisting customers with product selection, responding to inquiries, and guiding purchase decisions to enhance shopping experience.
• Maintained store presentation through effective merchandising, shelf organization, and timely restocking to ensure product availability and visibility.
• Handled transaction processing using cash and POS systems, ensuring accuracy in payments, receipts, and daily sales reconciliation.
• Monitored inventory movement, identified low-stock items, and supported replenishment planning to prevent stock shortages.
• Upheld store standards by maintaining cleanliness, supporting team operations, and ensuring compliance with basic retail procedures.

HND in Business Administration – Gateway ICT Polytechnic, Saapade, Ogun State (2021-01)

ND in Public Administration – Kwara State Polytechnic, Ilorin, Kwara State (2017-01)