Onor Ubani
Dedicated customer support professional with over two years of experience
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About
Polite and organized Front Desk Representative with experience managing client interactions, providing accurate information, and ensuring smooth daily operations. Skilled in handling inquiries, directing calls, and supporting both clients and staff with professionalism and discretion. Adept at maintaining a positive first impression, managing schedules, and ensuring confidentiality.
Friendly, efficient, and committed to delivering exceptional customer service in fast-paced corporate environments.
Experience
Front Desk Representative at Global Integrity Ltd. (2022-10 – 2023-11)
- Welcomed visitors with professionalism and warmth, ensuring a positive first impression
- Managed calls, emails and appointments efficiently for staff and clients
- Maintained accurate records and supported daily office operations
- Co-ordinated communication and workflow to improve service delivery.
- Resolved guest inquiries promptly, ensuring client satisfaction.
Remote Customer Support Agent at Melcom (2023-12 – 2024-04)
- Responded to customer inquiries via phone, email, and chat with professionalism and courtesy, ensuring positive interactions.
- Processed orders, refunds, and returns accurately and promptly, maintaining strong attention to detail.
- Provided clear, helpful information and resolved issues efficiently to ensure customer satisfaction.
- Maintained thorough documentation and shared insights to improve service processes.
Education
B.Sc. in International Studies and Diplomacy – Benson Idahosa University (2022-09)
