Onwuzurike Gladys

Friendly and customer-focused cashier with 3years of experience in retail environments. Ability to handle cash transactions accurately and efficiently. Seeking a cashier position at Marriott hotel and resort to provide exceptional customer service and contribute to a positive shopping experience.

Finnew Fintech /Customer service Representative . 2021----2023.

 • Respond to customer inquiries and complaints and request via phone call, email and live chat. 

• Demonstrated product knowledge and expertise to provide effective solutions and address customer concerns.

• Managed and documented customer interactions using CRM software, maintaining accurate and up-to-date customer records.

• Collaborated with cross-functional teams, including sales and technical support, to escalate and resolve complex issues.

• Handled billing inquiries, processed payments, and provided assistance with account management tasks.

• Assisted in training new customer service representatives on company policies, procedures, and customer service best practices.

Abulet Finance and Exchange / Cashier. 2017 ---2021.

• Greeted customers and provided friendly, efficient service at the checkout counter.

• Processed cash, credit card, and mobile payments using the POS system.

Accurately counted and reconciled cash drawer at the beginning and end of each shift.

• Handled customer inquiries, resolved complaints, and escalated issues as necessary.

• Assisted with inventory management, including restocking shelves and monitoring product availability.

• Collaborated with team members to ensure a clean and organized area.

• Trained new cashiers on cash handling procedures and customer service standards.

Divine c&c telecoms / Sales Representative . 2011-----2015.

• Generated new leads through cold calling, networking events, and referrals, resulting in a 90% increase in the client base.

• Built and maintained strong relationships with existing clients, resulting in a high customer retention rate .

• Negotiated pricing, terms, and contracts to ensure mutually beneficial agreements for both the company and clients.

• Collaborated with cross-functional teams, including marketing and to develop strategies and campaigns to drive sales growth.

OND 

The polytechnic Ile ife, Osun State. 

2015 ---2017.

WAEC

Status comprehensive college Dopemu .

2004----2010.

FSLC

State primary school Agege. 

1998----2004