Onyedikachi Ebere

Data Annotation Specialist with experience in retail image annotation, data labelling, quality assurance, and high-volume data processing. Proven ability to apply detailed annotation guidelines, maintain data accuracy and consistency, and meet productivity requirements. Additional strengths in data analysis and technology-driven operations, supported by extensive experience in digital banking and business process management.

Data Annotator at Wasoda Resources Ltd (2025-09 – Present)

• Annotated retail product images to identify product availability and out-of-stock status in accordance with project-specific guidelines.
• Reviewed annotated images for accuracy and consistency before submission.
• Applied defined labeling criteria consistently when reviewing and categorizing visual product data.
• Consistently processed 500+ retail product image annotation tasks per day, demonstrating strong speed and high-volume processing capability.
• Maintained a high level of annotation precision and consistency while meeting demanding daily productivity requirements.

Regional ATMs & e-Business Product Manager at Heritage Bank Plc (2019-04 – 2024-06)

• Managed digital banking products and services including POS, ATM, cards, payments, USSD, and virtual banking channels.
• Monitored transaction volumes, merchant performance, service issues, and operational data to identify trends and improvement opportunities.
• Prepared and analyzed business and performance reports to support management decision-making.
• Managed merchant acquisition, onboarding, activation, engagement, and performance monitoring across the region.
• Investigated operational issues, coordinated resolution with internal teams and external technology partners, and monitored service performance.
• Applied analytical and problem-solving skills to improve digital product adoption, operational performance, and customer experience.
• Ranked among the bank's top-performing regions in merchant services/POS and other digital banking transactions during multiple performance periods.
• Supported deployment and activation of 300+ POS terminals through merchant acquisition and implementation initiatives.
• Contributed to a 25% increase in debit card issuance and utilization through regional card initiatives.
• Supported the deployment of instant card issuance capability across branches in the South-South region.

Relationship Manager at Heritage Bank Plc (2014-06 – 2019-04)

• Drove acquisition of new retail and SME clients while deepening relationships with existing customers through consistent engagement and needs-based product recommendations.
• Promoted and sold a broad portfolio of retail and SME products, including savings accounts, business accounts, credit facilities, and other financial solutions.
• Managed and grew a portfolio of retail and SME clients, ensuring profitability and customer satisfaction.
• Identified new business opportunities and onboarded clients to expand the bank's customer base.
• Provided tailored financial solutions, including loans, overdrafts, and working capital facilities.
• Conducted credit analysis, risk assessment, and loan structuring for SME customers.
• Monitored client accounts to ensure compliance with agreed terms and early detection of potential risks.
• Built and maintained strong client relationships to enhance retention and cross-selling opportunities.
• Promoted digital banking products and alternative channels to improve customer experience.
• Collaborated with internal teams (e-business, credit, operations, and compliance) to ensure efficient service delivery.
• Directed high-impact POS acquisition initiatives that delivered 300+ terminal deployments, accelerating liability growth by 20%, revenue by 25%, and merchant portfolio expansion by 30% within 12 months. This recognition led to my redeployment to the e-Business Unit as Regional ATMs & e-Business Product Manager, South South.

Master's Degree in Material Science/ Explosive – Nigerian Defence Academy (NDA), Kaduna (2015)

Bachelor's Degree in Industrial Chemistry – Imo State University, Owerri (2005)