Onyedikachi Ebere

Data Annotator at Wasoda Resources Ltd (2025-09 – Present)

Annotated retail product images to identify product availability and out-of-stock status in accordance with project-specific guidelines.
Reviewed annotated images for accuracy and consistency before submission.
Applied defined labeling criteria consistently when reviewing and categorizing visual product data.
Consistently processed 500+ retail product image annotation tasks per day, demonstrating strong speed and high-volume processing capability.
Maintained a high level of annotation precision and consistency while meeting demanding daily productivity requirements.

Regional ATMs & e-Business Product Manager at Heritage Bank Plc (2019-04 – 2024-06)

Managed digital banking products and services including POS, ATM, cards, payments, USSD, and virtual banking channels.
Monitored transaction volumes, merchant performance, service issues, and operational data to identify trends and improvement opportunities.
Prepared and analyzed business and performance reports to support management decision-making.
Managed merchant acquisition, onboarding, activation, engagement, and performance monitoring across the region.
Investigated operational issues, coordinated resolution with internal teams and external technology partners, and monitored service performance.
Applied analytical and problem-solving skills to improve digital product adoption, operational performance, and customer experience.
Ranked among the bank's top-performing regions in merchant services/POS and other digital banking transactions during multiple performance periods.
Supported deployment and activation of 300+ POS terminals through merchant acquisition and implementation initiatives.
Contributed to a 25% increase in debit card issuance and utilization through regional card initiatives.
Supported the deployment of instant card issuance capability across branches in the South-South region.

Relationship Manager at Heritage Bank Plc (2014-06 – 2019-04)

Drove acquisition of new retail and SME clients while deepening relationships with existing customers through consistent engagement and needs-based product recommendations.
Promoted and sold a broad portfolio of retail and SME products, including savings accounts, business accounts, credit facilities, and other financial solutions.
Managed and grew a portfolio of retail and SME clients, ensuring profitability and customer satisfaction.
Identified new business opportunities and onboarded clients to expand the bank's customer base.
Provided tailored financial solutions, including loans, overdrafts, and working capital facilities.
Conducted credit analysis, risk assessment, and loan structuring for SME customers.
Monitored client accounts to ensure compliance with agreed terms and early detection of potential risks.
Built and maintained strong client relationships to enhance retention and cross-selling opportunities.
Promoted digital banking products and alternative channels to improve customer experience.
Collaborated with internal teams (e-business, credit, operations, and compliance) to ensure efficient service delivery.
Directed high-impact POS acquisition initiatives that delivered 300+ terminal deployments, accelerating liability growth by 20%, revenue by 25%, and merchant portfolio expansion by 30% within 12 months. This recognition led to my redeployment to the e-Business Unit as Regional ATMs & e-Business Product Manager, South South.

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