Onyedikachi Victoria

Results-driven and detail-oriented customer service professional with 4+ years of experience delivering high-quality support across customer-facing and administrative environments. Proven ability to manage high-volume interactions, resolve issues efficiently, and build strong relationships with clients and stakeholders. Skilled in communication, problem-solving, and multitasking, with a track record of improving service delivery and operational efficiency.

Adaptable and proactive, with the ability to thrive in fast-paced environments while contributing to organizational growth and customer satisfacti

Client Support Specialist at Molan High School (2023-01 – Present)

Handle client interactions and provide support in a school environment

• Handle 50+ daily client interactions, providing support, guidance, and timely issue resolution
• Manage communication with parents and students across multiple channels (in-person, phone, email)
• Maintain accurate records and documentation, improving workflow efficiency by 30%
• Resolve complaints and service issues effectively, contributing to improved client satisfaction and retention
• Support administrative processes and coordinate activities to ensure smooth daily operations
• Build and maintain positive relationships with clients, enhancing trust and engagement

Client Relationship Associate at Christ Firm International Schools (2019-01 – 2021-12)

Managed client relationships with students and parents in a school setting

• Managed 40+ daily interactions with students and parents, addressing inquiries and resolving concerns
• Built strong relationships with clients (parents/students), improving retention and satisfaction
• Maintained and updated records, reducing administrative errors by 20%
• Handled feedback and complaints, ensuring quick resolution and improved service experience
• Supported administrative and operational activities to ensure efficient service delivery

Customer Service Associate at Opoji Commercial Secondary School (2018-01 – 2019-12)

Engaged with students and managed school customer service operations

• Engaged with 50+ students daily, providing guidance, support, and structured communication
• Resolved student and parent concerns efficiently, improving engagement and satisfaction levels
• Organized academic records and reports, enhancing operational efficiency by 20%
• Supported school programs and activities, ensuring smooth coordination and service delivery
• Demonstrated strong interpersonal and communication skills in a high-interaction environment

Customer Service Representative & Front Desk Officer at Calvary International Secondary School (2012-01 – 2013-12)

Served as first point of contact handling inquiries and front desk operations

• Served as the first point of contact, attending to 30+ daily inquiries from students, parents, and visitors
• Managed phone calls, emails, and walk-in requests, ensuring prompt and professional responses
• Maintained accurate records and documentation, improving information retrieval efficiency by 25%
• Handled complaints and inquiries, achieving high satisfaction through effective communication and problem resolution
• Supported administrative and front-desk operations, ensuring smooth daily activities

Bachelor's Degree in Mathematics – Michael Okpara University of Agriculture (2018-06)