Onyeka Tombia
Operations & Administrative Professional | HSE-Conscious Workplace Facilitator | Process Management Specialist | Customer Experience
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About
Tombia Onyeka Favour Eloho is a versatile and dedicated operations and administrative professional with a strong background in health, safety & environment (HSE), executive support, and customer experience management. With years of hands-on experience across diverse industries, she has built a reputation for driving efficiency, maintaining workplace compliance, and fostering collaborative environments. Tombia excels at supporting leadership teams, managing cross-functional tasks, and ensuring smooth day-to-day operations.
She brings a calm, people-centered approach to her work—always aiming to add structure, clarity, and service excellence wherever she contributes.
Experience
Administrative Manager / P.A. To The MD at Global Torrents (2022-02 – 2023-01)
- Oversaw administrative functions, office supplies, facilities, and equipment.
- Coordinated meetings, events, travel, and departmental collaboration.
- Drafted correspondence, presentations, and reports.
- Maintained confidential documents and executive calendars.
- Supervised and evaluated administrative staff
HSE Officer at Raymonds Construction (2020-05 – 2021-11)
- Trained workforce in HSE protocols.
- Promoted safety policies and incident prevention.
- Maintained compliance reports and PPE enforcement.
- Assisted in emergency responses and updated certifications
Administrative Manager / P.A. To The MD at Bussbar Engineering Ltd. (2018-03 – 2020-02)
- Planned administrative procedures, recruited and trained staff.
- Oversaw schedules, budgets, compliance, and company communications
Customer Experience Trainer & Insights Manager at Konga Online Shopping Ltd. (2017-09 – 2017-11)
- Led customer experience initiatives and improvement programs.
- Worked with teams to identify and execute customer-focused changes
Customer Experience Trainer at Konga Online Shopping Ltd. (2016-01 – 2017-08)
- Conducted training on customer service, personal development, software, and quality.
- Evaluated trainee progress and delivered workshops across Nigeria
Dispute Resolution Specialist at Konga Online Shopping Ltd. (2015-04 – 2016-01)
- Mediated disputes between buyers and third-party sellers.
- Handled escalations, documented communications, and ensured resolution follow-through
Back Office Team Lead at Konga Online Shopping Ltd. (2014-10 – 2015-04)
- Managed support team and resolved customer complaints.
- Provided high-quality service via phone, email, and face-to-face interactions
Call Centre Representative at Konga Online Shopping Ltd. (2013-06 – 2014-10)
- Handled customer calls and emails.
- Logged complaints and ensured timely responses
Education
B.Sc in Mass Communication – Covenant University (2007 – 2011)
WASSCE in School Leaving Certificate – A.A International School (1997 – 2003)
Primary School Leaving Certificate – Holy Covenant Nursery/Primary School (1991 – 1997)
