2019 Till Date. FMDQ Group[S1] (Africa’s first vertical financial market infrastructure)
(Facility Support Officer)
- I provide support for all facility operations and maintenance-related activities in line with the maintenance programs and achieve over 95% compliance.
- I enhance Clients’ experience of FMDQ by providing a detailed and personalized response to visitors and callers and facilitating effective communication, scoring a 95% customer satisfaction rating.
• I manage communication interfaces from within and outside the organization.
- I Ensure that 97% of all outbound emails are registered, dispatched timely, and tracked
- I carry out facility condition assessments and provide facility condition indexes.
- I support facility functions in the areas of health safety and environment and emergency preparedness.
- I Manage the reception area and report issues promptly to my supervisor.
• I Attend in-house strategic meetings and ensured that 80% of the meeting’s proceedings are documented and circulated timely
- I manage the company’s help desk portal by ensuring that 100% of complaints tickets from requesters are resolved.
- I Schedule, book, and generate a report of all official vehicle movements.
- I Hold 80% oversight of office inventory activities including recording and receiving shipments.
- I support setting up 80% of meetings/events in the company.
- I support in preparing memos for payment of vendors.
- I effectively manage inventory and asset register, ensuring 80% capture of all company’s assets.
- Coordinating travel plans (flight, hotel & visa processing) and logistics for the CEO and senior executives as applicable.
2018- 2019
My Hair Limited, Lekki Lagos State.
(Admin manager)
- Supervised the daily operations of the company.
- Held oversight of office inventory activities[S2] , including ordering and requisitions, stocking, and shipment receiving.
- Prepared vendor invoices and processed incoming payments timely.
- Prepared regular reports on expenses and office budgets in respect of work within my purview.
• Received, screened, and routed incoming calls.
- Designed marketing brochures and wrote website copy, with a 70% increase in online sales.
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Assisted in Recruiting and selection process of staff for the company.
- Ensured all relevant building maintenance repairs and services are carried out efficiently on time and on budget.
2016 – 2018
Wilson International Nigeria, Aba, Abia State.
(Administrative Officer /Executive Assistant to CEO)
- In charge of the CEO’s diary management including but not limited to setting up appointments, and scheduling meetings, events, and conferences.
- Attended in-house strategy meetings with the Executive team taking down notes and action points from the meeting.
- Coordinated travel plans (flight & visa processing) and logistics for the CEO and senior executives as applicable.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, typing, proofreading, filling, sorting, and handling of incoming mail.
- Ensured all relevant building maintenance repairs and services are carried out efficiently on time and on budget.
2015 – 2016
Wilson International Nigeria, Aba, Abia State.
(Administrative Officer)
- Oversaw office inventory activities, including ordering and requisition, stocking, and shipment receiving.
- Prepared regular reports on expenses and office budgets in respect of work within my purview.
- Maintained and updated administrative company databases.
- Organized a filing system for important and confidential company documents.
- Answered queries by employees and clients and provided clarifications on a needs basis.
- Updated office policies as needed.
- Provided logistical support for programs, meetings, and events, including Agenda preparation, calendar maintenance, and interfacing between clients and vendors.
2013 – 2014 Government Secondary School, Ikanga, Cross Rivers State.
(Classroom teacher - NYSC)
- Monitored class attendance, student participation, and classroom orderliness.
- Analysed results of students’ assessments and behavior to provide a guide to the guidance and counselor in developing behavioral charts and for parent-teacher communications.
- Pursed professional development continually by attending educational conferences and teachers’ training workshops.
- Assisted with the organization and administration of standardized testing.
- Assisted in developing student-led-after school tutoring programs to teach underprivileged students.
[S1]You need to include a small description of the organization and what they do.
[S2]You need to include in your experience hints of FM activities.
