Onyinyechi Nwankwo

Customer service and administrative professional with 2–3 years’ experience supporting front-office operations, coordinating teams and managing projects. Skilled at resolving issues, keeping operations organised and coordinating across teams under tight deadlines.

Customer Experience Executive at HOMLAND PRESTIGE LIMITED (2026 – Present)

• Serve as a first point of contact for walk-in clients, handling enquiries, complaints and customer requests.
• Support customer relationship management and stakeholder communication.
• Coordinate communication between clients, realtors and relevant internal teams.
• Assist with content development, training communication and customer-facing materials.
• Support realtor engagement, training activities and follow-up communication.
• Prepare and coordinate information used for internal and external communication.

Administrative Assistant, NYSC at FEDERAL UNIVERSITY OF LAFIA (2024 – 2025)

• Supported records management and administrative documentation.
• Assisted with student onboarding and related administrative processes.
• Handled correspondence and routine administrative communication.
• Provided general administrative support to ensure smooth day-to-day operations.

SIWES Intern Coordinator at NATIONAL GEOHAZARD MONITORING CENTRE (2021-08 – 2021-11)

• Coordinated activities relating to student interns.
• Supported reporting, documentation and compliance monitoring.
• Assisted with administrative and coordination tasks within the internship programme.

Front Desk Officer at CENCO BUILDERS AND SERVICES LIMITED (2020-08 – 2020-12)

• Managed front desk operations and attended to visitors and customers.
• Handled scheduling and routine customer enquiries.
• Supported customer relations and general administrative activities.

B.Sc. in Geological Sciences (Applied Geophysics) – Nnamdi Azikiwe University, Awka, Anambra State (2023)

Certificate of National Service – National Youth Service Corps (NYSC) (2025)