Opara Isabella

Detail-oriented HR professional with over 2 years of experience in HR operations, employee lifecycle management, and HR outsourcing. Experienced in employee onboarding and offboarding, recruitment, benefits administration, leave management, employee relations, and payroll support. Skilled in maintaining accurate employee records, preparing HR reports, coordinating client HR services, and supporting compliance with company policies and labour regulations.

HR Outsourcing Officer - TeamAce Limited

(2026-01)

• Independently manage assigned HR outsourcing operations for client organizations, ensuring timely delivery of HR services and adherence to client requirements.
• Coordinate the employee lifecycle, including onboarding, probation tracking, employee confirmation, transfers, resignations, terminations, and exit administration.
• Administer employee leave applications, maintain leave trackers, coordinate approval processes, and escalate requests requiring management review.
• Manage routine employee relations matters by addressing staff complaints and enquiries, preparing disciplinary documents such as query and warning letters, and escalating sensitive cases when necessary.
• Support recruitment activities by screening CVs, shortlisting qualified candidates, coordinating interview processes, and liaising with clients on recruitment requirements.
• Coordinate employee benefits administration, including HMO enrolment, pension registration, and follow-up on outstanding employee benefit documentation.
• Maintain accurate employee records, personnel files, and outsourced staff database, ensuring data and timely updates.
• Support payroll operations by preparing payroll inputs, coordinating reimbursement, and facilitating the timely distribution of payslips.
• Support HR audits and compliance reviews by verifying employee documentation, tracking outstanding employee documents, and maintaining records in line with company policies, applicable labour laws, and client-specific requirements.
• Prepare periodic HR and operational reports for internal management and client stakeholders to support workforce monitoring, service delivery, and informed decision-making.
• Serve as a point of contact for routine HR queries from assigned clients and employees, coordinating with relevant clients to resolve issues and ensure effective service delivery.

HR Outsourcing Intern - TeamAce Limited

(2024-06 - 2025-12)

• Supported the onboarding of outsourced employees and prepared employment contracts, offer letters, and other required HR documents.
• Assisted with recruitment activities, including CV screening, interview scheduling, candidate tracking, and follow-up communications.
• Maintained employee records and personnel files, ensuring staff documentation was complete, accurate, and up to date.
• Monitored employee attendance and leave records to support payroll preparation and HR reporting.
• Assisted with payroll preparation and coordinated the timely distribution of employee payslips.
• Supported pension registration, HMO enrolment, tax documentation, and other employee benefits processes.
• Updated employee trackers and compiled staff information for periodic HR reports and client records.
• Responded to routine staff enquiries and supported employee communications, document reminders, and follow-ups.
• Assisted with employee engagement activities, HR briefings, and day-to-day HR administrative tasks.

Virtual Assistant to the Founder - LA Savannah - Lagos

(2023-08 - 2023-11)

• Coordinated volunteer onboarding, scheduling, and communication to support community outreach programmes.
• Assisted with recruitment activities, including candidate screening, interview scheduling, and follow-up.
• Managed project communications and provided administrative support to ensure smooth daily operations.
• Coordinated event logistics and scheduling to support outreach activities and programme delivery.

Administrative Assistant - African Industries Group - Lagos

(2022-01 - 2023-01)

• Assisted with staff registration and onboarding, ensuring employee documentation met company requirements.
• Monitored staff schedules and attendance records to support smooth daily operations across departments.
• Organized and maintained administrative records, improving document retrieval efficiency by 15%.
• Supported HR and administrative activities, including employee documentation, filing, and compliance tracking.

B.Sc. - Industrial Relations and Personnel Management - CRAWFORD UNIVERSITY, IGBESA, OGUN STATE (2024-11)