Opemipo Makinde

Detail-oriented and motivated Accounting graduate with strong analytical and problem-solving skills, seeking a challenging role to apply and develop practical expertise in financial reporting, budgeting and reconciliations. Proficient in Excel, Google sheets, Ms office, financial modeling. Experienced in Financial documents, invoice processing and record management with a track record of improving efficiency and streamlining processes.

Operations Coordinator - Rattanfly - Lagos, Nigeria

(2025-08 - 2026-03)

• Maintained accurate operational records, reducing documentation errors.
• Coordinated multiple operational activities while ensuring timely completion.
• Investigated discrepancies and supported their resolution to improve operational efficiency.

Customer Experience Manager - Elsa Lagos - Lagos, Nigeria

(2025-02 - 2025-06)

• Processed and confirmed customer orders for fulfillment and dispatch, maintaining high order accuracy and supporting timely delivery operations.
• Prepared and packaged products for shipment, ensuring error-free order processing and reducing return or re-delivery cases.
• Coordinated with logistics partners and delivery vendors to schedule pickups and dispatch, achieving 95%+ on-time delivery performance.
• Monitored end-to-end delivery progress, proactively resolving issues to ensure successful and timely order fulfilment.

Executive Assistant - Optisoft Technology Company Ltd - Lagos, Nigeria

(2024-08 - 2025-01)

• Prepared reports and maintained confidential business records to support executive decision-making.
• Coordinated multiple administrative activities while consistently meeting deadlines.
• Improved document organization, making business records easier to retrieve.

Executive Virtual Assistant - ConvoyFinance - Ontario, Canada

(2024-07 - 2024-07)

• Supported efficient payment follow-up by keeping invoice records up to date
• Processed and issued 30+ client invoices daily, maintaining accurate financial records and achieving a 95% on-time payment rate.
• Maintained organized financial documentation to improve invoice tracking and retrieval.
• Managed and prioritized 100+ daily emails, ensuring prompt responses and follow-ups, which enhanced executive communication efficiency by 25%.

Customer Support Specialist - Teleperformance - Lagos, Nigeria

(2024-04 - 2024-06)

• Verified customer documentation with a high level of accuracy, ensuring compliance with company requirements.
• Investigated and resolved documentation discrepancies while maintaining service quality.
• Maintained accurate customer records in a fast-paced, high-volume environment.

Institute of Chartered Accountants of Nigeria

Bachelor of Science - Business Education – Accounting - University of Benin (2015 - 2020)