Operations Coordinator - Rattanfly - Lagos, Nigeria
(2025-08 - 2026-03)
- Maintained accurate operational records, reducing documentation errors.
- Coordinated multiple operational activities while ensuring timely completion.
- Investigated discrepancies and supported their resolution to improve operational efficiency.
Customer Experience Manager - Elsa Lagos - Lagos, Nigeria
(2025-02 - 2025-06)
- Processed and confirmed customer orders for fulfillment and dispatch, maintaining high order accuracy and supporting timely delivery operations.
- Prepared and packaged products for shipment, ensuring error-free order processing and reducing return or re-delivery cases.
- Coordinated with logistics partners and delivery vendors to schedule pickups and dispatch, achieving 95%+ on-time delivery performance.
- Monitored end-to-end delivery progress, proactively resolving issues to ensure successful and timely order fulfilment.
Executive Assistant - Optisoft Technology Company Ltd - Lagos, Nigeria
(2024-08 - 2025-01)
- Prepared reports and maintained confidential business records to support executive decision-making.
- Coordinated multiple administrative activities while consistently meeting deadlines.
- Improved document organization, making business records easier to retrieve.
Executive Virtual Assistant - ConvoyFinance - Ontario, Canada
(2024-07 - 2024-07)
- Supported efficient payment follow-up by keeping invoice records up to date
- Processed and issued 30+ client invoices daily, maintaining accurate financial records and achieving a 95% on-time payment rate.
- Maintained organized financial documentation to improve invoice tracking and retrieval.
- Managed and prioritized 100+ daily emails, ensuring prompt responses and follow-ups, which enhanced executive communication efficiency by 25%.
Customer Support Specialist - Teleperformance - Lagos, Nigeria
(2024-04 - 2024-06)
- Verified customer documentation with a high level of accuracy, ensuring compliance with company requirements.
- Investigated and resolved documentation discrepancies while maintaining service quality.
- Maintained accurate customer records in a fast-paced, high-volume environment.
