Opeyemi Oladipo

AI Automation and Operations professional with experience designing intelligent workflow solutions using Python, n8n, Make.com, APIs, and Large Language Models (LLMs). Skilled in workflow automation, CRM processes, data analysis, technical troubleshooting, research, and process optimization. Combines hands-on automation projects with customer support, procurement operations, and research experience to identify repetitive processes, improve workflows, and support efficient business operations.

Quotation Associate at GlenChoice Management LLC (2025-11 – Present)

• Produced accurate quotations from high-volume client datasets while maintaining CRM data integrity.
• Analyzed procurement requirements and technical specifications to support competitive bid preparation.
• Automated repetitive quotation workflows using Python, reducing manual processing time.
• Built workflow automation solutions that streamlined document processing and quotation management.
• Collaborated with cross-functional teams to improve operational efficiency and turnaround times.

Field Research Officer at Fairaction Nigeria (2026-03 – 2026-06)

• Conducted field data collection using structured digital survey platforms while maintaining high standards of data accuracy and quality.
• Coordinated interviews and stakeholder engagement across multiple project locations.
• Performed data validation, quality assurance, and reporting to support evidence-based decision-making.
• Prepared field reports, documented research findings, and ensured compliance with project protocols.
• Collaborated with multidisciplinary teams to deliver research projects within scheduled timelines.

Product Expert at TurboTax USA (2025-02 – 2025-04)

• Resolved 40+ complex technical inquiries weekly, achieving a 95% satisfaction rating through structured, data-driven troubleshooting.
• Identified and documented recurring software issues and provided structured feedback to engineering teams for process improvement.
• Reduced issue resolution time by 20% by optimizing CRM search queries and use of technical documentation.

Customer Care Representative at iSON Xperiences (2019-07 – 2020-09)

• Handled customer inquiries and service-related issues while maintaining accurate customer interaction records.
• Troubleshot customer problems and escalated complex cases to appropriate support teams.
• Documented customer interactions and followed up on unresolved issues to support timely resolution.
• Identified recurring customer concerns and communicated relevant patterns to support service improvement.

Data-Driven Farm Manager at Prakto Farms (2023-12 – 2024-06)

• Utilized precision irrigation and data-backed soil testing to improve crop yields by 20% and increase overall profitability.
• Supervised workflows for 10+ staff, using productivity metrics to improve operational efficiency.
• Conducted preventive maintenance analysis, reducing equipment downtime by 30%.

Research Assistant at Institute of Agricultural Research and Training (OAU) (2021 – 2021)

• Designed experimental models and conducted data collection and statistical analysis for agricultural sustainability projects.
• Performed soil/water chemical analysis and translated biological data into actionable scientific reports.

MSc. in Botany (Plant Physiology and Biochemistry) – University of Ibadan (2024)

BSc. in Plant Science and Biotechnology – Federal University Oye-Ekiti (2018)