Business Development Specialist (CONSULTANCY)
July 2023 – Till Date
Heights Access Nigeria Ltd, Ikoyi, Lagos
- Project Management and Budgeting - Collaborate with other departments and vendors to ensure that projects are completed on schedule and within budget while reviewing project plans and budgets for feasibility and using project management tools such as Gantt charts and PERT diagrams.
- Technical Operations, QMS & Process Improvement – Oversee and coordinate the operational activities of technical staff,
including programmers and engineers, to ensure the successful completion of tasks, optimizing workflows, and implementing industry best practices.
- B2B Sales and Data Analysis – Meeting with business clients to discuss operational challenges, evaluating business data to identify areas of opportunity and helping clients to optimize business strategies.
Key Achievements
- Brokered a negotiation deal for the company and Julius Berger Nigeria at a business hub site in Ikoyi.
- Managed vendor relationships and negotiated contracts that saved the company $50K annually, displaying effective relationship-building and strategic planning abilities.
Field Supervisory Engineer
August 2018 – March 2023
IHS Nigeria Ltd, Victoria Island, Lagos
- Site Operations and Maintenance
- Conducted spot-check inspections and job completion assessments, supervising end-to-end maintenance schedules and quality assurance.
- Perform daily supervision of contractors’/vendors’ O&M activities across sites, ensuring adherence to Service Level
Agreements (SLAs), Operational Level Agreements (OLAs), Key Performance Indicators (KPIs), due dates, and specifications.
- Coordinate all site cut-over activities, escalate RMS and solar solution issues across sites, and follow up on nonroutine maintenance work to ensure compliance with quality standards.
- Team Leadership and Community Liaison
- Supported community liaison activities, and promoted communication between colleagues to enhance information flow and mitigate any arising problems.
- Managed relationships with partners and vendors to ensure seamless operations and collaboration.
Key Achievements
- Exceeded departmental targets for Q3 2020 and Q4 2021, earning the Best Field Supervisory Engineer (FSE)
award for both quarters.
- Increased network accessibility for Major Network Operators in Lagos and Ogun states from 82% to 99.85% over
15 months.
- Represented the Technical team in commissioning a CR project at the Nigeria Police Force station, Mowe in 2021.
- Chosen as one of the top 5 Nigerian technical delegates amidst foreign delegates to be inducted into IHS.
- Site Monitoring and Incident Management
- Monitored site availability and promptly escalated site incidents to the field team.
- Utilized various incident and ticket logging tools and worksheets to record incident tickets.
- Provided detailed Root Cause Analysis to customers and stakeholders to facilitate resolution.
- Technical Support and Performance Management
- Delivered first-level IT technical support to the Network Operations Centre (NOC) and Physical Security Operations
Centre (PSOC) for all hardware, systems, or service-related incidents and requests.
- Ensured Key Result Areas (KRA) and Key Performance Indicators (KPI) targets for all sites were achieved.
Key Achievement
Responded to over 85 customer calls daily and solved 90% of their concerns.
Head Front Desk Teller
July 2017 – October 2017
DIAMOND BANK PLC, Ladoke Akintola, Garki 2, Abuja.
Customer Service and Operations
- Created new accounts, updated customer records, and managed filing of daily bank transactions.
- Responded to customer complaints, and requests for products, services, and bank information promptly and effectively.
- Answered customer telephone calls promptly to minimize on-hold wait times.
Technical Support and Supervisory Role
- Utilized the company's troubleshooting resolution tree to evaluate and resolve technical problems.
- Acted as team lead and supervisor for posting Other Bank Cheques and Manager Cheque.
Front Desk Teller
October 2016 – July 2017
DIAMOND BANK PLC, Ladoke Akintola, Garki 2, Abuja.
Customer Service and Policy Adherence
•Established interpersonal relationships with professional ethics to enhance customer interactions and resolve their concerns.
•Addressed customer needs and provided product recommendations to ensure a quality customer experience.
Transactional Processing
- Processed all cash and cheque transactions efficiently and accurately.
