Oreyomi Bamidele Edward

Results-driven HR & General Manager with over 20 years of progressive experience in workforce management, talent development, and multi-departmental operations across hospitality and financial sectors. Proven track record of leading teams of 40+ staff, implementing HR policies, driving compliance, and optimising operational efficiency in fast-paced, high-volume environments. Holds a Master of Public Administration and a portfolio of professional certifications in management, digital operations, and writing.

Adept at aligning people strategy with organisational goals to deliver measurable, sustainable business outcomes.

General Manager - BW Starfire Hotel

(2015-01)

Directed end-to-end HR and operational functions across 5 departments — F&B, security, housekeeping, kitchen, and front office — managing a workforce of 40+ employees.

• Spearheaded recruitment and onboarding of 15+ new hires annually, reducing average time-to-fill by 20% through structured talent acquisition processes.
• Designed and implemented staff scheduling and shift allocation systems, improving shift coverage efficiency by 25% and eliminating scheduling conflicts.
• Administered annual HR budget of ₦12M+, achieving 10% cost savings through headcount optimisation and vendor renegotiation.
• Enforced compliance with labour regulations, health and safety standards, and company policies, maintaining zero regulatory violations over 5 consecutive years.
• Prepared operational reports for executive management, enabling data-driven decisions on staffing and resource allocation.
• Resolved employee grievances and disciplinary matters.

HR & Operations Manager - R and A City Hotel

(2008-01 - 2015-12)

Oversaw daily HR and operational activities across 4 departments, supervising a team of 30+ staff and maintaining consistent service delivery standards.

• Coordinated full-cycle recruitment for operational and supervisory roles, successfully filling 12+ vacancies annually with a 90% retention rate at 12 months.
• Implemented performance appraisal framework across all departments, improving individual productivity metrics by 20% within the first year of rollout.
• Monitored payroll processing and personnel records for 30+ employees, ensuring 100% accuracy and timely disbursement each month.
• Established HR compliance protocols aligned with Nigerian labour law, eliminating 3 prior recurring audit findings within the first 6 months.
• Generated monthly financial and HR operational reports, supporting management decisions on headcount planning and budget forecasting.

HR & Operations Supervisor - Hilton Hotel

(2005-01 - 2008-12)

Supervised day-to-day HR and operational activities for a 25-person team across front office, housekeeping, and F&B divisions.

• Coordinated staff induction and on-the-job training for 10+ new employees annually, reducing onboarding time by 2 weeks through structured orientation programmes.
• Monitored compliance with brand standards and internal HR policies, achieving 90%+ scores in quarterly operational audits.
• Administered shift rosters and leave schedules for 25 staff, ensuring zero operational gaps during peak occupancy periods.
• Supported resolution of employee relations issues, including grievances and disciplinary matters, maintaining a productive and harmonious work environment.

Administrative & HR Officer - Direct Project

(2003-01 - 2005-12)

Administered end-to-end HR and administrative functions, including personnel file management, payroll support, and procurement coordination for a 15-person team.

• Processed 50+ invoices monthly and managed vendor payment schedules, maintaining zero payment delays throughout tenure.
• Reconciled company accounts with 3 financial institutions monthly, achieving 100% accuracy across all reporting periods.
• Coordinated staff welfare administration, including leave tracking and documentation, improving HR record accuracy by 40%.

Customer Service Officer (NYSC) - United Bank for Africa

(2001-01 - 2002-12)

• Processed 30+ new account openings and fund transfers weekly, maintaining a zero error rate through diligent data verification.
• Delivered responsive customer service to 50+ clients daily, resolving enquiries and complaints within a 24-hour turnaround.
• Generated weekly branch performance reports, supporting operations management in tracking service KPIs.

Front Office & Administrative Officer - Le Meridien Eko Hotel

(1991-01 - 1995-12)

• Managed front desk operations, including guest check-in/check-out, billing, and payment processing for 80+ guests daily.
• Reconciled daily accounts and cash floats, maintaining 100% accuracy across all financial transactions during tenure.

Master of Public Administration - University of Lagos (2016-01 - 2018-12)

Advanced Certificate in Management (Shipment & Petroleum) - Federal College of Education (2009-01 - 2010-12)

B.Sc.

• Banking and Finance - Ekiti State University (1995-01 - 2000-12)

Diploma - Data Processing - DSSP Computer Training School (1994-01 - 1995-12)