Orga Cyprian

A motivated and skilled customer service professional seeking to leverage extensive experience in client relationship management and administrative support. Dedicated to enhancing operational efficiency by providing excellent customer interactions, problem-solving skills, and a collaborative approach to team dynamics. Looking to contribute to an organization's success by applying a strong foundation in customer service and personnel administration.

Customer Service Representative - Info Strategy Technology Limited - Abuja FCT, Nigeria

(2023-05 - 2025-11)

• Resolved 80% customer complaints
• Maintained accurate records of customer interactions, identifying and assessing needs to ensure satisfaction.
• Monitored 75% customer transactions using the CMS and escalated cases via CRM.
• Delivered proactive support across communication channels, including calls, live chat, WhatsApp, and email.
• Updated customer information in the database during and after each call.

Customer Care Representative - MTN Nigeria (ISON BPO) - Ibadan, Oyo State, Nigeria

(2015 - 2018)

• Achieved a 98% customer satisfaction score consistently for 12 months.
• Solved 95% of customer complaints on the first call.
• Improved customer retention rates by 20% through proactive follow-ups.
• Addressed complex issues for high-value customers, maintaining their loyalty.
• Handled 50+ customer inquiries daily while maintaining quality standards.

Administrative Officer (NYSC) - Ministry of Budgeting and Economic Planning - Kebbi State, Nigeria

(2013-01 - 2014-12)

• Maintained a detailed filing system, improving document retrieval time by 50%.
• Proofread and edited high-level correspondence, reducing errors by 40%.
• Managed inventory for office supplies, reducing waste by 15%.

HND - Banking and Finance - Nuhu Bamalli Polytechnic, Zaria, Kaduna State (2010 - 2011)

ND - Banking and Finance - Nuhu Bamalli Polytechnic, Zaria, Kaduna State (2007 - 2009)

Senior Secondary School Certificate - Government Commercial College, Zaria State (2002 - 2007)

NYSC - National Youth Service Corps (NYSC) (2014 - 2014)