Concierge at Sapphire Towers (2025-01 – Present)
- Delivered front-desk support to 100+ residents and visitors weekly, maintaining a professional and welcoming environment.
- Coordinated 30+ monthly deliveries and maintenance requests using Google Workspace, ensuring accurate documentation and timely resolution.
- Responded to resident inquiries with a 95% satisfaction rate, providing information on amenities and local services.
- Supported building security by monitoring access control and reporting incidents, contributing to a reduction in access-related issues.
Virtual Assistant - Personal Assistant to Assistant Commandant at NSCDC, Awka (2024-01 – 2024-11)
- Managed executive scheduling, correspondence, and confidential communications for the Assistant Commandant, ensuring timely coordination of meetings and official activities.
- Provided administrative and operational support, including document preparation, data entry, and record keeping to maintain efficient office workflow.
- Liaised with internal departments and external stakeholders to facilitate communication, track tasks, and ensure prompt follow-up on assignments and directives.
Independent Contractor / Freelancer at OneForma (2024-07 – Present)
- Performed data entry, annotation, transcription, and content moderation projects with over 98% quality accuracy.
- Met 100% of project deadlines, demonstrating strong time management and prioritization in a remote environment.
- Adapted efficiently to new tools and evolving guidelines, reducing onboarding time across projects.
- Maintained strict confidentiality and compliance with client policies across all assignments.
Supervisor at D'Experience Lounge (2023-10 – 2024-12)
- Supervised and trained 10+ staff members, improving service delivery and team performance.
- Increased customer satisfaction scores by 20% through proactive supervision and service quality monitoring.
- Boosted average sales per customer by 15% through effective upselling and promotion of specials.
- Resolved staff and customer issues promptly, reducing operational disruptions and complaints.
Office Assistant at Iceztech Services (2019-04 – 2022-01)
- Assisted 20–50 clients daily, delivering consistent customer service and professional reception support.
- Managed calls, emails, and walk-in inquiries, achieving timely resolution of over 90% of customer issues.
- Performed administrative duties including filing, data entry, and inventory control, improving office efficiency by 25%.
- Collaborated with management to streamline service processes and enhance customer experience.
