Oside Nancy

Associate Product Manager with hands-on experience supporting product discovery, user research, PRD development, roadmap planning, and Agile product delivery across startup and customer-facing environments. Experienced collaborating with designers, engineers, and stakeholders to define customer problems, translate insights into product requirements, and contribute throughout the product lifecycle. Brings a strong customer support background that strengthens product decision-making through direct user empathy, structured feedback analysis, and continuous product improvement.

Passionate about building intuitive digital products that create measurable customer and business value.

Customer Service Representative at SoeSkin (2026-01 – 2026-05)

• Delivered customer support across physical and digital channels while ensuring timely order fulfillment and a positive end-to-end customer experience. Captured customer feedback, recurring issues, and product questions, providing actionable customer insights that informed internal discussions and service improvements.
• Resolved customer concerns and escalated complex issues appropriately, maintaining customer trust while supporting efficient issue resolution. Recommended products based on customer needs and served as a communication bridge between customers and management to improve customer satisfaction.

Product Management Intern at HNG Tech (2025-02 – 2025-03)

Supported product development for Resolve, a digital voting platform, contributing across product discovery, requirements gathering, MVP planning, and Agile delivery.

• Collaborated with cross-functional teams during sprint execution to deliver a functional MVP aligned with business objectives and delivery milestones. Co-authored the Product Requirements Document (PRD), documenting user flows, pricing considerations, roadmap priorities, and functional requirements supporting an estimated 15% reduction in operational costs.
• Partnered with product designers to refine wireframes through usability feedback, contributing to a 20% reduction in user onboarding time. Coordinated user feedback sessions that achieved a 90% satisfaction score, enabling faster product iteration and supporting a projected 10% faster time-to-market.
• Conducted customer journey analysis for Chowdeck, identifying user pain points and producing a detailed PRD containing personas, user stories, feature recommendations, and product improvement opportunities focused on customer retention.

Product Manager (Capstone) at TS Consulting Academy (2026-05 – 2026-05)

Led product discovery for ClariFi, a LegalTech platform designed to help African digital loan borrowers understand loan agreements before committing to loans.

• Defined the product vision, problem statement, customer needs, and MVP scope, prioritizing three core features: loan upload, plain-language summarization, and automated fee and penalty detection.
• Conducted user research to develop primary personas that guided feature prioritization and product decisions throughout the discovery process. Authored a comprehensive PRD documenting business goals, user stories, functional requirements, success metrics, assumptions, and implementation priorities.
• Established a North Star Metric targeting 35% of users avoiding risky loans after platform analysis, supported by funnel metrics and risk assessments covering privacy, compliance, and user trust.

Bachelor of Arts (B.A.) in English And Literature – University of Benin (2023-01 – 2025-04)