Otah Joel

I am an experienced E-banking professional with a background in personal relationship management, quality assurance, and bar management. I hold a degree in Computer Science and possess strong managerial, IT, and social skills ideal for the role.

E-banking - Trustfund microfinance bank

(2025-01)

I offer E-banking services. My goal is to ensure customer satisfaction by providing reconciliation and dropping hanging transactions.

Personal Relationship Manager - Moniepoinт Microfinance Bank

(2024-01 - 2026-01)

• Successfully built and managed relationships with high-net-worth clients, increasing client retention and satisfaction
• Implemented strategies to address client needs, resulting in a 20% increase in loyalty
• Collaborated with internal teams to resolve client issues promptly
• Organized client events to strengthen relationships and boost referrals
• Overall client portfolio value increased by 15% through proactive communication and personalized service

Quality Assurance - Guinness Nigeria PLC

(2024-01 - 2025-01)

• Implemented and maintained quality assurance processes
• Developed and executed test plans, test cases, and test scripts
• Identified and documented defects and worked closely with development teams to resolve them promptly
• Contributed to improving quality assurance practices, enhancing product quality, and customer satisfaction

Bar Manager - Mobiluxe Resort and Suite

(2021-01 - 2024-01)

• Managed a busy bar with a team of 10 staff
• Developed marketing strategies increasing sales by 20% in the first year
• Optimized inventory levels, reducing waste
• Provided ongoing training to staff, improving morale and reducing turnover
• Created a new cocktail menu, boosting customer satisfaction

HND/Bsce - Computer Science - Auchi Polytechnic Auchi (2022-01 - 2023-01)