Owolabi Florence

I am a proactive and sociable individual.

I am proficient in data entry, maintenance of records and scheduling appointments.

I am neat and professional in appearance

I have good listening skill and eloquence in speech delivery.

I am a compassionate and empathic communicator.

Energetic customer service representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

• Resolve 100+ weekly customer inquiries via phone and email, consistently exceeding targets
• Pioneered development of an improved system for following up with unsatisfied customers, reducing customer churn by 6%
• Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%

• GTBANK

  CUSTOMER SERVICE AGENT ( July 2019)

LAGOS STATE UNIVERSITY

Biology Education (Bsc.Ed)

LSETF-USADF

Certificate of Professional Sales Associate