Special Projects:
National Domestic Card Scheme Implementation:
- Preparation of Test Plan
- Preparation of Test Case
- Part of the team for the System Integration Testing (SIT) and also for the UAT
Implementation of digital KYC Verification Process on Firstmonie Wallet
- Preparation of Test Plan
- Preparation of Test Case
- Part of the team for the System Integration Testing (SIT) and also for the UAT
SOP for Call-Handling-Time for Firstbank of Nigeria (FirstContact)
A key member of the team that developed the SOP for Call-Handling-Time for Firstbank of Nigeria (FirstContact) which led to the reduction from 7minutes to 3minutes