Ozioma Modilim

Hard-working and reliable B.Sc. Microbiology graduate with practical laboratory exposure, customer-facing experience and strong administrative skills. Experienced in microbiology-related laboratory activities, records management, customer service, issue resolution and collaborative working. Keen to build a professional career in microbiology while contributing positively to organisational performance and continuing to develop technical and interpersonal skills.

Guest Relation Officer - Joker Hotel and Suites - Benin City, Nigeria

(2026-01 - 2026-08)

• Welcomed visitors and guests warmly, providing personalised assistance to support a positive guest experience.
• Handled guest enquiries, complaints and special requests promptly and professionally, resolving issues wherever possible.
• Collaborated with internal teams to coordinate guest requirements and support efficient day-to-day operations.
• Managed incoming calls, visitor logs and appointments, helping maintain an organised front-office environment.

Teacher (NYSC) - Community Secondary School - Balep, Cross River, Nigeria

(2024-01 - 2025-12)

• Organised and delivered lessons using a range of teaching techniques to support individual and group learning.
• Motivated and engaged students while helping develop their knowledge and academic foundations.

Sales Associate / Cashier - Pizzaro and Logistics - Ekpoma State, Nigeria

(2023-01 - 2023-12)

• Provided customers with accurate information about products, prices and available discounts.
• Supported customers throughout the purchasing and payment process while maintaining a positive service experience.
• Focused on customer satisfaction and responded to questions in a helpful and professional manner.

Industrial Trainee Student - Shola Peace Medical Diagnostic Laboratory - Benin City, Nigeria

(2021-01 - 2022-12)

• Reviewed microbiology test records and supported validation protocols.
• Assisted with ordering and monitoring laboratory supplies.
• Collected and tested laboratory water-system samples.
• Developed practical knowledge of microbiology and food microbiology through laboratory-based experience.

Secretary - National Association of Palm Produce Association of Nigeria - Benin City, Nigeria

(2019-01 - 2019-12)

• Managed monthly agendas and arranged meetings and appointments.
• Maintained and updated employee and customer contact records.
• Supported the preparation and completion of regular reports.

Classroom Teacher - Great Hope Group of School - Nigeria

(2018-01 - 2018-12)

Volunteer Experience

• Used clear and effective language to support teaching and learning.
• Maintained and updated attendance and other classroom records.
• Supported a safe and positive learning environment for children.

B.Sc. - Microbiology - Ambrose Alli University (2023-01)

Senior School Certificate Examination (SSCE) - St. Maria Goretti Girls Group of School (2018-01)

First School Leaving Certificate - Aunty Salome Group of School (2012-01)