Ozugbo Jennifer

Highly organized and customer-focused Computer Science graduate with experience in customer service, client relations, sales management and administrative support. Skilled in professional communication, handling customer enquiries, data entry, record management, problem-solving and supporting daily business operations. Able to manage multiple tasks accurately while maintaining strong attention to detail and a positive customer experience.

Seeking opportunities in Customer Support, Administrative Support, Virtual Assistance, Client Service or Operations Support, preferably remote or within Lagos.

Customer Service Officer - FCMB

(2025-07 - 2025-09)

• Attended to customer enquiries and provided professional customer support.
• Communicated clearly and respectfully with customers while assisting with their requests.
• Directed customer enquiries appropriately and ensured customers received relevant support.
• Maintained accuracy and attention to detail when handling customer-related activities.
• Contributed to a positive customer experience through professional and efficient service.

Sales Manager - Pretty Star Collection

(2018-10 - 2021-02)

• Managed day-to-day sales activities and supported customers throughout the purchasing process.
• Communicated professionally with customers and responded to product enquiries.
• Assisted with customer relationship management and maintained positive client interactions.
• Handled sales transactions and maintained accuracy in daily activities.
• Organized sales-related information and supported smooth business operations.
• Assisted in resolving customer concerns and providing appropriate solutions.

Customer Service & Administrative Support - Lakeview Orchid

1 Year

• Welcomed and attended to clients in a professional and friendly manner.
• Managed customer enquiries and provided information about available services.
• Maintained positive relationships with clients and supported a strong customer experience.
• Assisted with daily administrative and operational activities.
• Handled multiple customer requests while maintaining professionalism and accuracy.
• Supported the smooth running of daily business operations.

B.Sc. - Computer Science - Hallmark University (2022 - 2026)