Palang Francis

Customer-focused and results-driven graduate of International Relations and Diplomacy with experience in customer service, public relations, communications, field data collection, stakeholder engagement, and content creation. Proven ability to communicate effectively with diverse audiences, resolve inquiries professionally, collect and manage data accurately using CAPI devices, and support organizational objectives. Strong interpersonal, administrative, and problem-solving skills developed through experience in government institutions, customer-facing roles, and field research projects.

Communications & Public Relations Corps Member at National Bureau of Statistics (NBS) (2026-06 – Present)

• Support communication and public relations activities within the department.
• Assist with stakeholder engagement and public information dissemination.
• Prepare reports, correspondence, and communication materials.
• Respond professionally to inquiries from stakeholders and members of the public.
• Maintain records and provide administrative support.

Climate Change Field Enumerator / Data Collector at Plateau State Climate Change & Community Development Surveys (2026 – 2026)

• Participated in two field survey exercises across communities in Plateau State.
• Conducted interviews and collected data using CAPI devices.
• Engaged community leaders, households, and stakeholders.
• Ensured data accuracy, quality control, and timely submission.
• Maintained ethical standards and confidentiality during field operations.

Customer Service Representative at Xpressso Cafe (2025 – 2026)

• Managed customer inquiries, requests, and complaints professionally.
• Built positive relationships that enhanced customer satisfaction.
• Provided information on products and services.
• Resolved customer concerns efficiently and courteously.
• Maintained customer records and handled transactions accurately.

Social Media & Content Support Assistant at Kefiano Autos (2025 – 2025)

• Supported social media content planning and execution.
• Captured promotional photos and videos for marketing campaigns.
• Assisted with audience engagement and online communication.
• Contributed creative ideas to improve brand visibility.

Intern at Directorate of Technical Cooperation in Africa (DTCA) (2024 – 2024)

• Assisted in report writing, documentation, and administrative support.
• Prepared meeting notes, summaries, and correspondence.
• Participated in meetings and diaspora-related initiatives.
• Supported departmental communication activities.

Bachelor of Science (B.Sc.) in International Relations and Diplomacy – Baze University (2025)