Customer Service Support at NIMC (2024-07 – 2025-02)
- Assisted customers with NIMC registration.
- Promoted corporate consumer awareness and customer satisfaction regarding the identity management sector with 10% success rate.
- Ensured that corporate customer complaints are attended to and resolved.
- Managing customer interactions with professionalism and accuracy.
IT support at JUTH jos university teaching hospital (2023-03 – 2024-06)
- Worked with the corporate data warehousing team to input and maintain patient information in enterprise electronic medical records.
- Provide technical assistance to the employees who use your facility's technology programs.
- Fixed hardware and software problems with 10% success rate
- Managed administration and communication and coordination within internal departments
- Directly supervised a team of up to 20 agents
Customer service Representative at Century 21 freedom group (2022-02 – 2023-01)
- Provided customer support to internal and external customers with a 15% turnover
- Resolved customer complaints and ensure calls are handled in a professional and prompt manner.
- Contributed to the company's highest quarterly customer satisfaction rate of 92%.
- Consistently earned "above average" or "excellent" on-call quality evaluations.
Customer service Representative at Outsource global technologies (2021-02 – 2022-02)
- Answer an average of 100 calls per day in a high-volume call center environment.
- Answered product and service questions.
- Met customer call guidelines for service levels, handling time, and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customers needs and resolving concerns.
