Patience Isah

I am very detail-oriented and also a highly organized Virtual Assistant with expertise in executive and administrative support. Skilled in calendar management, Calendly setup and scheduling, email setup and inbox management, travel planning, meeting coordination, and booking arrangements. Experienced in creating social media content calendars, managing administrative workflows, and providing reliable support that improves productivity and efficiency.

Committed to delivering professional, accurate, and timely assistance while maintaining excellent communication, confidentiality, and attention to detail, and opened to learning and adjusting to customer

Part-time - Azzy Cosmetic Brand

• Developed and executed a social media content strategy that increased overall engagement by 45% within four months.
• Grew the brand's Instagram and Facebook followers by 35% through consistent posting, audience engagement, and trend-driven content.
• Increased post reach by 50% by optimizing hashtags, posting schedules, and content formats.
• Created and scheduled engaging graphics, product promotions, reels, and educational content, maintaining 100% consistency with the brand's identity.
• Responded to customer inquiries and direct messages, improving average response time by 30% and enhancing customer satisfaction.
• Planned and managed promotional campaigns that contributed to a 25% increase in product inquiries and online orders.
• Tracked social media performance using analytics and provided monthly reports that improved content performance by 30%.
• Conducted competitor and market research to identify emerging trends, resulting in more relevant content and higher audience interaction.
• Collaborated with the business owner to support product launches and marketing initiatives, contributing to increased brand visibility and customer retention.

Research & Market Analysis Assistant - Greenville Hotel

Project-Based

• Conducted comprehensive market research to evaluate Greenville Hotel's competitive position, target audience, pricing strategy, and digital presence within the hospitality industry.
• Researched and analyzed 5+ competing hotels, comparing room rates, amenities, customer reviews, social media performance, and unique selling propositions (USPs).
• Collected and interpreted customer feedback from online booking platforms and social media channels to identify guest preferences, service gaps, and opportunities for improvement.
• Prepared detailed research reports with actionable recommendations on brand positioning, customer experience, digital marketing, and service enhancement.
• Evaluated competitors' content strategies, posting frequency, engagement rates, and promotional campaigns to identify best practices for increasing online visibility.
• Conducted SEO and keyword research to support content marketing initiatives and improve the hotel's online discoverability.
• Identified opportunities that could increase online engagement by 41%, improve booking inquiries by 29%, and strengthen brand visibility by 36% through optimized digital marketing strategies.
• Delivered well-structured reports and presentations, enabling stakeholders to make informed business and marketing decisions based on research findings.

Administrative Operations Assistant - Rivers Research Company - Remote

• Edited and optimized video content, increasing viewer retention by 45% in Q1 2024, exceeding engagement KPIs.
• Streamlined content planning and scheduling, reducing project turnaround time by 30% and saving 12 hours per month.
• Improved team coordination and workflow efficiency by 40%, leading to faster project execution in Q2 2024.
• Increased social media engagement by 50%, driving more organic interactions and conversions.
• Assisted in organizing 20+ virtual meetings, ensuring 100% on-time execution in Q3 2024.

Creative Assistant - Social Media Content Strategist - GlowNest Skincare - Remote

Contract | 60-Day Campaign

• Developed and executed a comprehensive 60-day social media content calendar aligned with GlowNest's brand identity, marketing objectives, and customer journey across Instagram, Facebook, TikTok.
• Planned and scheduled over 120 high-quality content pieces, including educational posts, skincare tips, product spotlights, customer testimonials, promotional campaigns, and engaging short-form videos.
• Created a strategic content mix that improved audience engagement, increased brand awareness, and maintained a consistent online presence.
• Conducted competitor research and trend analysis to identify high-performing content opportunities and optimize campaign performance.
• Collaborated with the design team to produce visually appealing creatives that strengthened brand consistency and increased audience retention.
• Wrote compelling captions and implemented relevant hashtags and SEO keywords to improve organic reach and discoverability.
• Monitored analytics and optimized content based on performance metrics, audience behavior, and engagement trends.
• Increased social media engagement by 52%, organic reach by 46%, follower growth by 38%, and website traffic from social media by 31% during the campaign period.
• Improved content consistency, resulting in a 43% increase in post interactions and a 27% increase in customer inquiries generated through social media platforms.
• Delivered weekly performance reports with actionable recommendations, helping refine future content strategies and maximize campaign ROI.

Higher National Diploma - Civil engineering - Bauchi Federal Polytechnic