Patience Michael
Customer Support Executive | Contact Centre | Psychology Graduate
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About
Psychology graduate with practical experience in high-volume customer engagement, sales, and digital customer communication. Comfortable handling enquiries face to face and through social channels, identifying needs quickly, and resolving concerns with patience and professionalism. Strong written and spoken English, a customer-first mindset, and a willingness to work rotational contact-centre shifts.
Seeking the Junior Customer Support Executive role at Mantle Solutions, supporting LuLu Group customers across calls, email, and chat.
Experience
Sales Representative at Pukky's Nylon Shop
Physical retail
- Served a high volume of walk-in customers daily, assessed needs, and recommended products to close sales.
- Explained product details clearly and professionally, reducing confusion and supporting informed purchase decisions.
- Used active listening and calm communication to handle concerns and maintain a positive customer experience under pressure.
- Built repeat patronage through rapport, courtesy, and reliable follow-through with minimal supervision.
Social Media Manager at Omani Cleaning Services (2026-02 – 2026-04)
- Managed the company Instagram page as the first point of digital contact for customer messages and enquiries.
- Responded promptly and professionally to inbound messages, keeping tone consistent with the brand.
- Created and scheduled content independently, demonstrating self-direction and ownership of a customer-facing channel.
- Maintained accurate, polite written communication without day-to-day oversight.
Education
B.Sc. in Psychology – Alex Ekwuemo Federal University Ndufu-Alike (AE-FUNAI) (2026)
