Paul Joel

Customer service agent, a data collector, a hard-working individual, and a graduate of Information Technology, with an eye for detail. Experienced in outbound and inbound call operating, client communication and An open-minded individual is confident in speaking to people from different walks of life. Builds trust quickly and cultivates a non judgemental atmosphere for open communication.

Excellent at record-keeping and rapport-building. Respect people's time and privacy for positive customer satisfaction

Remote Data Collector at Qhala Company Kenya (2025-01 – Present)

• Carry out in-depth interviews with both individuals and groups targeted towards collecting data for projecting future business endeavour specifically as it relates to smart phone sharing

Virtual Assistant at Smart View Arena / Outsource Global

• Email Management: Organizing, sorting, and responding to emails, setting up filters, and maintaining a clean inbox
• Scheduling: Coordinating and managing calendars, scheduling meetings, appointments, and calls
• Data Entry: Inputting data into systems, maintaining databases, and ensuring records are accurate and up-to-date
• Document Preparation: Creating, formatting, and editing documents, spreadsheets, and presentations
• File Management: Organizing digital files, ensuring proper labeling, and maintaining easy access to important documents

Customer Service Representative at Outsource Global Technologies Limited (OGTL)

• Handling customer inquiries and resolving issues through inbound and outbound calls and emails
• Providing product/service information, answering questions, and addressing concerns
• Resolving customer complains and escalating issues when necessary
• Identifying and reporting trends in customer feedback and concerns
• Meeting and exceeding customer satisfaction and performance targets

Customer Support Officer at Moniepoint Microfinance Bank (MFB)

• Handling customer inquiries and resolving issues via phone, email, or in-person
• Providing product/service information, answering questions, and addressing concerns
• Resolving customer complains and escalating issues when necessary
• Identifying and reporting trends in customer feedback and concerns
• Meeting and exceeding customer satisfaction and performance targets

Customer Support Officer at Ics Outsourcing Limited

• Handling customer inquiries and resolving issues via phone, email, or in-person
• Providing product/service information, answering questions, and addressing concerns
• Resolving customer complains and escalating issues when necessary
• Identifying and reporting trends in customer feedback and concerns
• Meeting and exceeding customer satisfaction and performance targets

Enumerator at Safe the Children International (2021-01 – 2022-12)

• Data collector, Translate audio recordings of interviews and in-depth interviews

Information Technology Intern at Briatek Computers (2021-09 – 2022-02)

• Worked closely with IT analyst to define data needs for projects and assignment
• Consistently maintained high compliance level to uphold best company practices and processes
• Provided support to IT analyst enabling the smooth and effective running of the department

Data Entry Officer/KYC Agent at Airtel Telecommunication (2013-11 – 2014-10)

• Processed special and recurring reports and administrative records
• Maintain detailed documentation and records for analytical work
• Attain to customers need by providing customer contact service

Bachelor of Science (B.Sc) in Information Technology – Nigerian Army University BIU (2023-03)

Certificate of Higher Education in General Computer Application – GOFSECON Computer Training Center (2018-04)

Primary School Certificate – Himma Private School Maiduguri (2006-07)