Petee Umukoro

Energetic self-starter with experience in Customer Relations, Administrative Assistance, and Virtual Assistant. Excels in providing exceptional service to clients; especially skilled with handling challenging customers, providing utmost solutions to problems. Dedicated to contributing best to organisational objectives and utilizing skills and knowledge in challenging work environments.

Customer Reconciliation Officer (LAWMA Field Agent) at AOA Windstream Limited (2024-02 – Present)

Comparing customer records with company accounts to identify discrepancies or inconsistencies in transactions, payments, or billing. Analyzing financial data and statements to trace and resolve mismatches.

• Comparing customer records with company accounts to identify discrepancies or inconsistencies in transactions, payments, or billing
• Analyzing financial data and statements to trace and resolve mismatches, overpayments, underpayments, or missed payments
• Interacting with customers to clarify discrepancies, verify records, and explain adjustments or corrections needed in their accounts
• Coordinating with internal departments such as finance, billing, or customer service to resolve any internal errors affecting customer accounts
• Identifying areas where reconciliation processes can be improved to reduce errors and enhance efficiency
• Investigating and resolving any billing disputes or payment issues raised by customers

Customer Relations Officer at AOA Windstream Limited (2022-09 – 2024-01)

Provided customer support and maintained positive client relationships through various communication channels.

• Provide information or assistance via phone, email, or chat
• Handle issues promptly and efficiently to maintain customer satisfaction
• Update CRM systems with accurate customer information
• Work with sales, support, and other departments to ensure seamless service delivery
• Gather customer feedback to improve service quality and suggest process enhancements
• Identify opportunities to offer additional services or products

Supervisor/Manager (HSE Officer) at Samjohn Nigeria Limited (2019-08 – 2022-09)

Managed team operations and health, safety, and environmental responsibilities. Petroleum marketing and general contractors company.

• Collaborated with peers to plan and successfully execute tasks assigned
• Skillfully managed administrative responsibilities for the welfare of teammates, including maintenance issues, providing guidance, incident reports, handling confidential information, support, giving feedback and conflict resolution
• Played a role in decision-making and facilitating communication within the team

Personal Assistant at Samjohn Nigeria Limited (2016-12 – 2019-08)

Provided high-level administrative support to executives. Petroleum marketing and general contractors company.

• Provision of high-level administrative support to executives, handling tasks like scheduling, organizing meetings, managing correspondence, preparing reports, and coordinating office activities
• Acting as a gatekeeper, managing communication and prioritizing tasks to ensure the executive's efficiency
• Handling travel arrangements, maintaining files and handling confidential information with discretion

Mathematics Tutor at National Youth Service Corp (NYSC) (2014-11 – 2015-10)

Provided mathematics tutoring services during national service.

Higher National Diploma (HND) in Mechanical Engineering (Manufacturing and production) – Auchi Polytechnic, Auchi (2011-01 – 2013-12)

Ordinary National Diploma (OND) in Mechanical Engineering – Delta State Polytechnic, Ogwashi-Uku (2008-01 – 2010-12)

WAEC and NECO Certificates – Starlight College (2001-01 – 2007-12)

First School Leaving Certificate – Nigeria Navy Primary School (1995-01 – 2000-12)

National Youth Service Corp – National Youth Service Corp (2014-11 – 2015-10)