Philip Odiachi

Results-driven Operations and Business Management Professional with over 8 years of experience leading branch operations, business growth, customer relationship management, team leadership, and organizational performance within financial services and corporate environments. Proven track record of managing cross-functional teams, optimizing operational processes, improving service delivery, driving revenue growth, and ensuring compliance with organizational policies and regulatory standards. Experienced in stakeholder management, business development, operational reporting, budgeting, workforce supervision, and strategic planning.

Skilled at translating business objectives into actionable plans, improving operational efficiency, and delivering measurable results in fast-paced environments.

Business Manager at Renewal Eco-Recyclers Ltd (2024-01 – Present)

• Lead business operations, administrative activities, and strategic growth initiatives across the organization.
• Coordinate cross-functional teams to ensure efficient execution of operational objectives.
• Develop and maintain strategic relationships with corporate clients, partners, vendors, and key stakeholders.
• Monitor organizational performance through KPI tracking, reporting, and data-driven decision-making.
• Oversee budgeting, resource allocation, and operational planning activities.
• Implement process improvement initiatives that enhance efficiency and productivity.
• Support organizational expansion through partnership development and market growth strategies.
• Improved operational coordination and reporting processes, enabling more effective management decision-making.

Branch Manager at LAPO Microfinance Bank Ltd. (2019-01 – 2024-12)

• Managed end-to-end branch operations, ensuring compliance, service quality, and operational efficiency.
• Led and supervised a team of over 20 employees, driving performance, accountability, and customer satisfaction.
• Developed and implemented customer acquisition and retention strategies that contributed to business growth.
• Coordinated operational planning, workforce management, and branch performance monitoring.
• Prepared operational and financial reports to support management decision-making.
• Maintained compliance with internal policies, regulatory requirements, and risk management procedures.
• Resolved operational challenges and customer concerns to maintain high service standards.
• Successfully managed branch growth, team performance, and portfolio quality while maintaining operational compliance.

Customer Relationship Manager at LAPO Microfinance Bank Ltd (2016-01 – 2019-12)

• Managed customer portfolios and maintained long-term business relationships.
• Identified customer needs and recommended suitable financial solutions.
• Supported customer onboarding and account management processes.
• Maintained accurate customer records and operational documentation.
• Contributed to customer retention and portfolio growth initiatives.
• Consistently maintained strong client relationships that supported portfolio expansion and customer retention.

Assistant Sales Representative at Hommer Communications (2012-01 – 2014-12)

• Supported business development and sales activities through customer engagement and administrative support.
• Assisted in maintaining client records and sales documentation.
• Contributed to service delivery improvements and customer satisfaction initiatives.

B.Sc. in Business Management – Modibbo Adama University (2019-01 – 2024-12)