Branch Manager/Customer Service Officer at Omas studios (2025-09 – Present)
Handled customer inquiries, maintained customer records, collaborated with cross-functional teams, engaged with customers to identify needs, and monitored sales transactions.
- Handled customer inquiries across email, phone, and in-person channels with professionalism and attention to detail, providing accurate product information, processing orders and returns efficiently, and collaborating with internal teams to resolve issues promptly.
- Maintained up-to-date customer records and documentation, which supported effective follow-ups, informed sales decisions, and strengthened customer relationships—resulting in improved satisfaction, increased retention, and overall enhancement of service delivery.
- Collaborated with cross-functional teams, including logistics, finance, and marketing, to ensure smooth order processing, prompt issue resolution, and consistent service delivery. This teamwork enhanced communication across departments, minimized delays, and strengthened overall customer satisfaction—leading to increased client retention and improved sales performance.
- Engaged with customers to identify their needs, recommend suitable products, and provide detailed information to support informed purchasing decisions.
- Monitored sales transactions, processed orders accurately, and coordinated with relevant departments to ensure timely delivery and customer satisfaction.
Cashier at Nevada Hotel and Suites (2024-07 – 2025-07)
Resolved customer complaints, improved transaction speed, handled multiple payment methods, and managed inventory levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Receptionist at Nevada Hotel and Suites (2022-01 – 2025-07)
Created positive guest experience, managed incoming mail, assisted with administrative tasks, and coordinated administrative procedures.
- Create a positive and inviting atmosphere in the reception area to enhance the overall guest experience which has brought a warming and friendly welcome to all guests, including making them feel comfortable and valued and ensure that guests' needs and inquiries are addressed promptly, which demonstrate excellent customer service skills.
- Receive incoming mail with promptly reply to the intended sender. This has ensured the security and integrity of all incoming and outgoing mail. Which has helped the company with maintaining effective communication and timely reply to important documents.
- Assist in various administrative tasks, such as data entry, document preparation, and report generation which has leads to contribute to the smooth operation of the office by handling clerical duties efficiently and Free up time for other staff members by taking on administrative tasks, allowing them to focus on their core responsibilities.
- Efficiently coordinates administrative procedures, in ensuring organizational effectiveness and safety, which adept with overseeing systems for streamlined efficiency. Proven track record in optimizing workflows and enhancing overall performance. Skilled in maintaining a secure and productive work environment.
Research Assistant (NYSC) at Enugu State Ministry of Science and Technology (2021-01 – 2021-12)
Provided direct support on gene extraction and sequencing, tested samples using Q-PCR machine, and amplified DNA extracts.
- Provided direct support to the team lead on the extraction of Gene for Sequencing.
- Tested samples using the Q-PCR machine.
- Amplified DNA Extract through Polymerase Chain Reaction.
