Philomena Idire

Highly organised, responsible and customer-focused Administrative and Front Desk professional with strong experience in office administration, coordination, documentation, customer service and daily operational support. Skilled at managing enquiries, receiving visitors, handling correspondence, maintaining records, scheduling activities and supporting management and team members with administrative tasks. Proficient in Microsoft Office applications, data entry, Excel, documentation, CRM systems and general office procedures.

A good communicator with strong interpersonal skills, attention to detail and the ability to work professionally under pressure while maintaining a welcoming and efficient front-desk environment. Currently building further expertise in Data Analytics, Excel and Power BI, with a strong interest in combining administrative experience with technology and data-driven decision-making.

Administrative / Office Support - Various Organisations - Nigeria

Provided administrative and operational support to management and team members.

• Managed incoming calls, enquiries, correspondence and general office communications.
• Welcomed visitors and clients professionally and directed them to the appropriate personnel.
• Maintained accurate records, files, databases and administrative documentation.
• Prepared letters, reports, spreadsheets, presentations and other official documents.
• Assisted with scheduling appointments, meetings and other office activities.
• Performed data entry and ensured information was accurately recorded and updated.
• Assisted with customer and client enquiries, providing prompt and professional responses.
• Supported day-to-day office operations and ensured administrative tasks were completed efficiently.
• Maintained confidentiality when handling sensitive organisational and client information.
• Coordinated with colleagues and departments to ensure smooth workflow.
• Assisted with inventory, office supplies and general office organisation where required.
• Used Microsoft Word, Excel and PowerPoint for administrative and reporting activities.
• Supported management with research, documentation and preparation of information for decision-making.

Customer Service / Front Desk Officer - Various Organisations - Nigeria

• Served as a professional first point of contact for visitors, clients and customers.
• Responded to telephone, email and in-person enquiries in a courteous and professional manner.
• Managed customer requests and directed complex issues to the appropriate department.
• Maintained a positive and welcoming reception environment.
• Built good working relationships with clients, colleagues and external stakeholders.
• Handled multiple administrative priorities while maintaining accuracy and professionalism.

Bachelor of Arts (B.A.) Honours - Theatre Arts - Delta State University, Abraka, Nigeria (2000)

Professional Administrative Training - Administrative Staff College of Nigeria (ASCON) (2010)

Analytics Training - Digitek Hub, Yenagoa, Bayelsa State (2026-03 - 2026-05)