Precious Gabriel

Remote customer support agent with 3+ years of combined experience across customer support, sales, and administration. Resolves 20–40 inquiries daily across Tawk.to, Discord, WhatsApp, and email, maintaining a same-day response rate. Known for clear written communication, strong interpersonal skills, and staying accurate under pressure in fast-paced environments.

Remote Customer Support Agent at Taylor's Contractors (Present)

• Resolved 20–40 customer inquiries daily across Tawk.to live chat, Discord, WhatsApp, and email (Gmail/Outlook), maintaining a same-day response rate with a consistently positive tone.
• Managed high inquiry volumes calmly under pressure across four communication channels in a fully remote, fast-paced environment, without dropping response quality.
• Worked independently to clear inbox and chat queues end-to-end, upholding service standards without direct supervision.

Sales Representative at Rayuwa Bakery

• Served 20–50 customers daily in person and by phone, processing orders and payments accurately through the POS/sales system.
• Handled customer questions and complaints by phone, drawing on strong interpersonal skills to keep the in-store experience positive.
• Built rapport with repeat customers, helping sustain steady day-to-day sales.

Administration Assistant at Crystaltouch Global Emporium

• Handled incoming correspondence and client inquiries daily, responding clearly and professionally to keep external contacts informed and satisfied.
• Maintained accurate, well-organized records and communicated updates promptly between departments, preventing delays and ensuring a consistent client experience.