Precious Olowoniji

Results-driven Customer Service Professional with 3+ years experience across sales, front desk, and healthcare support. Proven ability to handle 50+ daily customer interactions, resolve complaints, upsell services, and maintain 98%+ accuracy in data entry. HND Microbiology background ensures strong process compliance and attention to detail.

Detail-oriented, tech-savvy, and available for flexible shifts. Committed to creating positive first impressions and ensuring customer satisfaction at every touchpoint.

Front Desk Officer at ADE TOURS AND TRAVELS (2023-01 – 2024-12)

• Managed front desk operations and handled 30+ daily customer inquiries via phone
• Resolved booking complaints, visa issues, and processing errors with 98% customer satisfaction rate
• Coordinated VIP client portfolios for Umrah groups requiring 24/7 support and follow-up
• Maintained customer databases and travel documentation with zero-error standard

Sales Representative at FASHION UNIQUE VENTURE (2022-01 – 2023-12)

• Achieved monthly sales targets by upselling products and building customer relationships
• Handled customer objections and complaints to prevent loss of sales, retaining 85% of walk-in clients
• Processed payments, managed inventory records, and performed daily cash reconciliation
• Trained 2 new sales staff on customer engagement and product knowledge

Lab Assistant at OMEGA DIAGNOSTIC LAB (2019-01 – 2020-12)

• Managed patient reception, registration, and appointment scheduling for 40+ daily clients
• Communicated test results and procedures to patients with empathy and confidentiality
• Maintained accurate patient records and lab documentation in compliance with medical protocols
• Supported phlebotomy team by preparing patients and managing wait-time complaints

HND in Microbiology – D.S ADEGBENRO ICT Polytechnic (2021– 2023)

ND in Science Laboratory Technology – D.S ADEGBENRO ICT Polytechnic (2017– 2019)