Pricillia Iyamah

Customer Service professional with over 5 years of experience in contact center environments and administrative management. Managed daily business operations for a communications firm, overseeing staff workflow and maintaining ~95% service level consistency. Resolved complex customer inquiries across multiple channels, achieving an approximate 20% improvement in first-call resolution rates.

Experienced in remote task management and digital documentation within high-volume, fast-paced service settings.

Manager at Anest Communications (2021-01 – Present)

• Supervise business operations and staff workflow to ensure consistent delivery of high-quality customer service support.
• Manage digital documentation, records, and performance reports to assist with quality assurance and operational oversight.
• Maintain communication with partners and clients.
• Ensure quality customer service and efficient task execution through regular performance monitoring and team coordination.
• Support team development by providing coaching and feedback to personnel on service delivery and tool usage.

Customer Service Representative at Anest Communications (2019-01 – 2021-12)

• Responded to customer inquiries across multiple channels.
• Provided support, product information, and problem resolution.
• Kept accurate customer records and assisted with admin duties.

B.A in History and International Studies – Ambrose Alli University

Senior Secondary School Certificate – Bostom Secondary School

First School Leaving Certificate – Bostom Nursery and Primary School