QUALITY PROCESS ENGINEER - Kingster Enterprises Nigeria. - Enugu State, Nigeria.
(2018-01)
- Led a team of five engineers and technicians in the development and optimization of metallurgical production processes
- Implemented quality control measures to ensure compliance with industry standards and customer requirements
- Conducted root cause analysis for non-conforming products and implemented corrective actions to prevent recurrence
- Collaborated with research and development teams to innovate new materials and processes for improved product performance and cost efficiency.
- Established strict standards and policies for testing, quality control and maintenance, determining thorough implementation by staff members.
- Executed optimisation tests to increase reliability and productivity and minimise delays.
- Evaluated surroundings to identify threats and report unsafe practices, promoting protective and security measures.
- Researched industry advancements to stay abreast with best practices in processing and technology, promoting innovative strategies.
- Produced and tested process upgrades and new process systems to eliminate errors and verify compliance with requirements.
- Drafted process to illustrated ideas in industry standard forms, minimising costs and improving production rates.
- Managed calendar to create process schedule for workers, meeting timely deadlines.
- Enforced safety procedures and protocols to support wellbeing of workers and minimise carbon footprint.
- Delivered data-driven recommendations to support operational planning, capacity analysis and process improvement.
MANAGER OF OPERATIONS - Unipetrol Station, Emene, Nigeria. - Enugu
(2015-06 - 2019-01)
- Oversaw fuel station operations, including fuel dispensing, inventory management, and customer service
- Implemented maintenance schedules for fuel pumps and safety equipment to ensure operational reliability and regulatory compliance.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Set up business contracts, obtained signatures and processed paperwork.
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Monitored staff performance and developed improvement plans.
- Turned corporate mandates into actionable directives for mid- and low-level staff.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
- Oversaw work of administrative staff supporting day to day operations and facilitated key cross-functional collaboration.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
MANAGER OF OPERATIONS - Duo Pizzeria, the Base Landmark, Enugu, Nigeria. - Enugu
(2010-03 - 2015-05)
- Managed day-to-day operations of a busy restaurant, overseeing staff training, scheduling, and inventory management
- Applied engineering principles to optimize kitchen processes and equipment layout for enhanced efficiency and productivity
- Implemented food safety protocols and sanitation standards to ensure compliance with health regulations.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Coordinated smooth onboarding for new staff with related training and documentation.
- Managed calendar to schedule employee shifts, maintaining organised operations and complete staff.
- Taught employees how to best serve customers and enforced standards to build brand loyalty.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
- Evaluated employee skills and optimised assignments to best use individual talents and knowledge.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Met financial goals with organised strategies focused on proper management of expenses and income.
- Evaluated market conditions and competitor actions to develop successful marketing strategies.
- Listened to team members' feedback and proactively addressed concerns.
- Supervised and mentored junior team members, providing detailed instructions and guidance to maximise team efficiency.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
