Princess Evergreen

Motivated and results-driven professional with experience in customer communication, student support, and CRM management. Skilled in handling inbound and outbound communication, building rapport with clients, maintaining accurate records, and managing follow-ups effectively. Confident speaking with people, resolving concerns, and working in fast-paced environments.

Strong organizational, communication, and multitasking skills with proficiency in Microsoft Office, Google Workspace, and CRM platforms.

Study Counselor at Wellspring School Support System (2025-09 – Present)

• Managed 25–35 student and parent enquiries daily across WhatsApp, email, and phone, maintaining a professional and warm tone throughout every interaction.
• Guided over 200 prospective students through admission and study application processes, assisting with documentation, application updates, and follow-ups.
• Responded to inquiries and provided timely support to students and parents across multiple channels while ensuring customer satisfaction.
• Handled complaints professionally and escalated complex issues when necessary, maintaining high standards of service.
• Maintained organized records and supported administrative operations, including CRM logging and enquiry tracking.

Intern at Nigeria Centre for Disease Control/CPHL Yaba (2023-03 – 2023-09)

• Rotated across Bacteriology, Virology, PCR Laboratory, and Sample Reception units.
• Maintained accurate documentation and assisted with laboratory operations.
• Worked collaboratively within teams in a fast-paced environment.
• Demonstrated attention to detail, organization, and communication skills.
• Supported public health response systems and laboratory procedures.

Program Implementation Lead at STiLT Nigeria (2024-12 – 2025-03)

• Coordinated outreach programs and team activities.
• Managed communication between team members and stakeholders.
• Assisted with planning, logistics, and problem-solving during events.
• Organized feedback and ensured smooth execution of activities.

Vice Chairperson — Love Feast Planning Committee at Landmark University Chapel (2024-04 – 2024-07)

• Coordinated a 12-member team for a large student event.
• Managed scheduling, communication, and logistics.
• Demonstrated leadership, multitasking, and conflict-resolution skills.
• Ensured efficient execution under tight timelines.

Bachelor of Science (B.Sc.) in Microbiology – Landmark University (2024)