Promise Ulasi
Contact Center Agent
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About
I am a creative and enthusiastic individual with experience in the primary health care sector. I possess excellent analytical and communications skills with a dedicated approach to working in a highly controlled work environment. I am currently looking for a challenging opportunity to test myself.
Experience
Contact Center Agent - CONSOL LIMITED COMPANY
- Managing inbound or outbound calls and communications.
- Follow various communication scripts when speaking to costumers
- Build product Knowledge
- Documenting interaction in CRM systems
MANAGER (STRONG HOLD DELIVERY SERVICE LOUNGE ) PHC COMPANY - MURTALA MOHAMMED INTERNATIONAL AIRPORT LAGOS NIGERIA - Lagos, Nigeria
(2024-06 - 2025-10)
- Welcoming guests and providing excellent customer service.
- Over seeing daily activities in the lounge
- Handling passengers complains with immediate effects
- Helping with check-in and check-out procedures for guests.
CASHIER - SUPER SAVER SUPERMARKET AGO PLACEWAY LAGOS STATE - Lagos State, Nigeria
(2024-01 - 2024-04)
- Greeting customers when entering or leaving the store.
- Managing transactions with customers using cash registers and Collecting payments whether in credit cards.
- Scan goods and ensure pricing is accurate.
- Resolving customer complaints, guide them and provide relevant information.
CLASS TEACHER - MAYFLOWER PRIVATE SCHOOL OGUN STATE - Ogun State, Nigeria
(2022-02 - 2023-02)
- Drove engaging and interactive learning experiences, fostering a passion for education among students.
- Created and implemented innovative teaching strategies for agriculture science and civic education, resulting in improved student performance.
- Developed personalized learning plans to address individual student needs, ensuring a nurturing and inclusive classroom environment.
SALES REP - SHOP BETA SUPERMARKET, ISOLO LAGOS - Isolo, Lagos, Nigeria
(2021-11 - 2022-02)
- Pioneered exceptional customer service, enhancing the overall shopping experience and achieving and surpassing sales targets.
- Maximized sales through product knowledge and persuasive sales techniques, consistently achieving and surpassing sales targets.
- Played a key role in visual merchandising, creating eye-catching displays that increased product visibility and drove impulse purchases.
- Skillfully managed records and efficiently handled sales recording and bookkeeping tasks, contributing to seamless administrative operations.
INDUSTRIAL TRAINING PLACEMENT - ISOLO PRIMARY HEALTH CENTRE LAGOS - Lagos, Nigeria
(2020-08 - 2021-01)
- Assisted in the registration of new patients and ensured the efficient preparation of reagents, optimizing the healthcare delivery process.
- Proactively managed inventory and purchase processes, ensuring the availability of essential medical supplies and minimizing downtime.
SALES REP - CHIMEX PHONE DEALS - Sulurele, Lagos, Nigeria
- Delivered exceptional customer experiences, building rapport and trust with customers and exceeding their expectations.
- Successfully resolved customer complaints and inquiries, demonstrating a deep commitment to customer satisfaction.
- Kept abreast of the latest technological advancements, effectively educating customers about products and services.
Education
Microbiology - Lagos State University (2016 - 2021)
