Queency Cletus

Reliable and detail-oriented customer service and administrative professional with experience supporting customers, managing high-volume communications, maintaining records, scheduling appointments, handling documentation, and coordinating day-to-day office operations. Strong communication, organization, problem-solving, customer relationship management, and multitasking skills.

Receptionist at Althea Specialty Clinic (2025-01 – 2026-01)

• Handled customer inquiries through phone, email, and live chat, providing timely and professional assistance.
• Resolved customer complaints efficiently while maintaining a professional and customer-focused approach.
• Organized customer information and tracked requests to support effective follow-up and service delivery.
• Maintained accurate records of customer interactions and related administrative information.
• Managed inventory records and supported smooth day-to-day organizational operations.

Customer Service Representative at Alpha Intelligent Technology Co. LTD (2024-02 – 2024-11)

• Handled 80+ inbound and outbound calls daily, responding to customer inquiries and resolving issues promptly.
• Scheduled client meetings and coordinated bookings while maintaining a 95% accuracy rate in record-keeping.
• Managed dissatisfied customers through negotiation and follow-up, contributing to a 15% improvement in satisfaction scores.
• Updated CRM records while handling calls and accessing internal information systems, maintaining accuracy across multiple tasks.

Administrative Assistant at Braintree Solicitors (2023-03 – 2024-01)

• Provided administrative support to facilitate smooth day-to-day office operations.
• Maintained filing systems, databases, and business records for efficient information retrieval.
• Assisted with the organization of events, workshops, and team-building activities.
• Processed invoices, prepared reports, and managed administrative documentation.
• Supported visitors and clients while providing a professional and positive first point of contact.

Bachelor of Agriculture in Agricultural Extension and Rural Sociology – University of Calabar (2016 – 2021)