General Manager at HEMIS CREATIVE EVENTS
- Directed daily event operations with a focus on efficiency and quality.
- Oversaw recruitment, training, and performance evaluation of staff.
- Managed budgets and ensured alignment with organizational goals.
- Resolved client complaints and provided prompt solutions.
- Ensured high levels of client satisfaction and service excellence.
General Manager at RUBYSHINE EVENTS
- Supervised planning and execution of various events.
- Managed a team to deliver high-quality customer service.
- Handled staff scheduling, training, and evaluations.
- Oversaw budget allocation and procurement processes.
- Resolved escalated customer issues professionally.
Manager at ELIZABETH R EVENTS
- Coordinated logistics, including the receiving and dispatching of goods.
- Supervised staff and monitored daily performance.
- Assigned duties and managed workloads efficiently.
- Ensured team compliance with company standards.
- Supported the planning and coordination of events.
Customer Service Manager at CHADON KITCHEN, Maryland
- Delivered exceptional customer service and client engagement.
- Supervised staff and monitored service delivery standards.
- Managed budgets and coordinated training programs.
- Ensured quality control in service delivery.
- Oversaw contract execution and vendor communication.
General Manager at HOMETOUCH RESTAURANT
- Directed restaurant operations and staff supervision.
- Recruited and trained staff to meet service expectations.
- Handled customer inquiries and complaints professionally.
- Managed inventory, supplies, and vendor relations.
- Ensured daily operational efficiency and compliance.
Industrial Training Intern at LAGOS AIRPORT HOTEL
- Supported day-to-day hotel operations during internship.
- Gained practical experience in hospitality and customer service.
- Assisted in front desk and guest relations activities.
- Participated in housekeeping and inventory checks.
- Learned industry standards in hotel service and operations.
