Racheal Remilekun

Customer Service Representative with 4 years of experience in customer engagement, client support, inbound and outbound communication, and CRM management. Skilled in handling customer inquiries, explaining products and services, addressing customer concerns, maintaining accurate records, and providing timely follow-up. Strong verbal and written communication, problem-solving,and organizational skills, with a customer-focused approach to building positive relationships and supporting customer satisfaction.

Adaptable and proactive, with the ability to manage multiple responsibilities independently and collaborate effectively with teams in a fast-paced environment.

Customer Service&ClientSupport - AdronHomes - Nigeria

(2025-01 - 2026-07)

• Assisted 60+ customers daily through phone calls, WhatsApp, email, and live chat, responding to inquiries from existing and prospective customers about the company's properties, services, pricing,and available options.
• Attended to prospective customers seeking information about the company's services, explained relevant details, answered questions, and provided guidance to help them understand their options.
• Handled customer complaints and concerns professionally, identified the issues raised, and provided appropriate solutions to ensure customers received the assistance they needed.
• Listened attentively to customer needs, provided accurate information, and maintained clear, respectful communication throughout each interaction.
• Followed up on customer inquiries and outstanding concerns to provide updates, clarify information,and ensure continuity of support.
• Maintained accurate customer information and interaction records using CRM systems to support effective documentation and follow-up.
• Built positive customer relationships through empathy, active listening, problem-solving, and a commitment to delivering helpful service and promoting customer satisfaction.

CustomerService&ClientEngagement - SesamEstate - USA

(2023-12 - 2024-11)

• Attended to prospective customers seeking information about the company's services, provided clear explanations, answered questions, and helped them understand the information relevant to their needs.
• Handled customer complaints and concerns professionally, identified the problems raised, and worked toward appropriate resolutions to improve the customer experience.
• Provided timely, accurate information and guidance while maintaining a respectful, helpful, and customer-focused approach.
• Followeduponcustomerinquiriesandoutstandingrequeststoprovideupdates,clarify information, and ensure customers received the necessary assistance.
• Documented customer interactions and maintained organized records using CRM systems to support accurate information management and timely follow-up.
• Developed positive customer relationships through empathy, attentive listening, dependable communication, and a commitment to customer satisfaction.

Customer Service & Client Support - Dominion Microfinance Bank - Nigeria

(2022-04 - 2023-10)

• Assisted over 80 customers daily through phone calls,WhatsApp,email,and social media, responding to inquiries and providing timely customer support.
• Attended to customers seeking information about the company's products and services,explained available options, answered questions, and provided relevant guidance based on their needs.
• Handled customer complaints and service concerns, identified the issues raised, and provided appropriate assistance and solutions while maintaining professionalism.
• Listened carefully to customer needs, communicated information clearly, and ensured customers understood the assistance or information provided.
• Followed upon customer inquiries and unresolved requests to provide additional information, communicate updates, and maintain continuity of service.
• MaintainedaccuratecustomerrecordsanddocumentedinteractionsusingCRMsystemstosupport organized record keeping and effective follow-up.
• Built positive customer relationships through active listening,clear communication, problem-solving, and a consistent commitment to helpful service and customer satisfaction.
• Retained customer relationships through responsive communication, careful listening, and diligent follow-through; strong customer-retention performance was recognized with compensation within the first three months at Dominion Grace

HND - ENVIRONMENTAL BIOLOGY - FCAHPT (2023-12 - 2025-07)