Rafiat Olukolu

Motivated and detail-oriented graduate with experience in customer service, client relationship management, and administrative support. Skilled in handling customer interactions, maintaining accurate records, supporting business operations, and working collaboratively with teams to achieve service goals. Strong communication, problem-solving, and organizational skills with the ability to adapt quickly, manage multiple priorities, and contribute to business growth.

Eager to build a career in commercial operations, business support, and stakeholder management.

Customer Service Representative at Party Supplies and More (2026-02 – Present)

• Contribute to achieving service targets and operational efficiency goals.
• Follow up on pending or unresolved cases to ensure complete resolution.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Handle customer complaints and resolve issues efficiently to maintain high satisfaction levels.
• Log and track customer interactions using CRM tools to ensure proper follow-up and documentation.
• Respond to customer inquiries across phone, email, and chat, ensuring timely and professional communication.

Customer Service & Operations Support at Ogun State Television (OGTV) (2025-06 – 2025-12)

• Served as the primary point of contact for clients, handling in-person and phone inquiries.
• Coordinated client engagements by aligning availability, preferences, and operational requirements.
• Resolved service-related concerns professionally and escalated complex matters when necessary.
• Maintained accurate documentation, client records, and operational reports in line with organizational procedures.
• Supported daily operational activities to ensure smooth service delivery across departments.

Customer Engagement & Administrative Support at WAP TV (2023-03 – 2023-08)

Internship

• Welcomed visitors, guests, and clients, ensuring a positive first impression and smooth check-in experience.
• Assisted with managing schedules, coordinating appointments, and supporting daily front desk operations.
• Responded to phone inquiries, routed calls appropriately, and provided information to callers in a professional manner.
• Supported internal teams with documentation, preparation of materials, and general administrative tasks.
• Maintained an organized and professional reception and work environment.

B.Sc. in Mass Communication – Wesley University

Senior Secondary Certificate (SSCE) – Olu Omolara Secondary School

Primary School – Radom International School