Raphael Chukwudozie

People-focused professional with experience in operations management, customer service, business development, HR administration, and team leadership. Passionate about delivering excellent service, improving processes, building strong relationships, and driving business growth.

RESTAURANT MANAGER at CookBox Cafe

• Managed daily restaurant operations to ensure efficiency and profitability.
• Supervised and trained staff to deliver high-quality service.
• Handled customer complaints and ensured excellent customer experience.
• Monitored sales, controlled costs, and managed inventory.
• Implemented marketing strategies and promotional activities to drive sales.
• Prepared reports on daily/weekly performance and operational activities.

HR & ADMINISTRATIVE OFFICER at CookBox Cafe

• Managed recruitment, onboarding, and staff documentation.
• Handled employee relations, attendance, and performance management.
• Ensured compliance with company policies and procedures.
• Prepared memos, reports, and administrative documents.
• Coordinated staff training and development programs.

SUPERMARKET /RETAIL EXPERIENCE at Lagos

• Assisted in daily store operations and customer service.
• Managed inventory, stock control, and product display.
• Handled customer enquiries and resolved complaints.
• Supported sales activities and promotional campaigns.
• Ensured a clean, organized, and customer-friendly environment.

B.A. (Hons) in History and International Relations – Ebonyi State University