Raymond Afolabi

Experienced and results-driven Technical Support Specialist with over a decade of expertise in IT infrastructure, hardware and software maintenance, and solar/inverter system management. Proven track record in leading technical operations, system installations, and troubleshooting across healthcare and technology sectors. Enthusiastic about driving innovation in digital health infrastructure and ensuring seamless deployment of electronic medical record (EMR) systems.

Highly skilled in Microsoft technologies, database administration, and networking, with a strong commitment to delivering reliable, efficient, and user-focused technical solutions. Recognised for excellent problem-solving, leadership, and client service capabilities

Lead Service Implementation Engineer at Interswitch Limited (2020-01 – Present)

• Direct and manage the full lifecycle of IT infrastructure, encompassing servers, routers, switches, LAN/WAN networks, and hybrid power systems (solar and inverter solutions).
• Lead the design, deployment, and optimisation of infrastructure solutions that support EMR systems across diverse client facilities.
• Supervise and coach technical teams through system implementation, configuration, and performance tuning to achieve operational excellence and reliable service delivery.
• Conduct infrastructure readiness assessments for new healthcare facilities, ensuring adherence to technical specifications and environmental standards.
• Oversee technical support, preventive maintenance, and troubleshooting of hardware, networking, and system components to minimise downtime and enhance user experience.
• Collaborate with Service Management, Project Delivery, and Supply Chain teams to ensure timely delivery and seamless integration of critical infrastructure components.
• Enforce compliance with organisational IT standards and data protection regulations across all infrastructure operations.
• Manage vendor relationships, procurement, and contracts to secure cost-effective sourcing while maintaining quality standards.
• Track and analyse infrastructure performance and develop strategies for continuous improvement.
• Prepare comprehensive documentation, performance reports, and implementation updates for senior management and stakeholders.
• Train team members on emerging technologies, industry best practices, and process optimisation to drive professional growth and technical excellence.

Head, Technical Support at eClat Healthcare Limited (2016-01 – 2020-12)

• Directed end-to-end IT infrastructure management, covering servers, routers, switches, LAN/WAN networks, and hybrid power systems (solar and inverter).
• Led the design and deployment of infrastructure solutions supporting EMR systems across multiple facilities.
• Guided technical teams in system implementation, configuration, and performance tuning, ensuring operational excellence and service reliability.
• Conducted infrastructure readiness assessments for new healthcare facilities, guaranteeing compliance with technical and environmental standards.
• Oversaw preventive maintenance, troubleshooting, and technical support to minimise downtime and enhance user experience.
• Managed vendor relationships, procurement, and contracts, achieving cost-effective sourcing while maintaining quality benchmarks.
• Monitored infrastructure performance and implemented strategies for continuous improvement.
• Produced comprehensive documentation, performance reports, and implementation updates for senior management and stakeholders.
• Trained team members on emerging technologies, best practices, and process optimisation, fostering professional growth and technical excellence.

Lead, Technical Support at Techcrunch Solutions Limited (2011-01 – 2016-12)

• Oversaw end-to-end technical operations for server infrastructure, data centres, and solar power systems to ensure reliable, secure, and efficient performance
• Led a team of technical engineers and support staff, providing guidance and performance management to ensure timely issue resolution and high-quality service delivery.
• Designed, implemented, and maintained hybrid power and IT infrastructure solutions integrating solar, inverter
• Provided advanced technical support for server environments, including installation, configuration, patching, and backup management.
• Enforce compliance with organisational IT standards and data protection regulations across all infrastructure operations.
• Manage vendor relationships, procurement, and contracts to secure cost-effective sourcing while maintaining quality standards.
• Track and analyse infrastructure performance and develop strategies for continuous improvement.
• Prepare comprehensive documentation, performance reports, and implementation updates for senior management and stakeholders.
• Train team members on emerging technologies, industry best practices, and process optimisation to drive professional growth and technical excellence.

HND in Business Administration – The Polytechnic Ibadan (2010-12)

ND in Business Administration – The Polytechnic Ibadan (2006-12)

WASSCE in O' Level Certificate – Abeokuta Grammar School (2001-12)