Rejoice Johnson

Company : Fidelity Bank PLC

Team Lead Customer Experience Inbound and Outbound(March 2021-Dec 2021)

· Building strategy on how to achieve a seamless tax

· Monitoring of agent performance

· Assigning work flow for the team

· Team management

Position:Customer experience And Success Executive (Jan 2020-Feb 2021)

· Attains to clients large numbers of call, Email and social media needs.

· Supervising and coordinating all Customer service specialist duties

· Identify customer needs and collaborate with internal departments to ooptimize experience and brand awareness.

· Provide Potential and existing customers with exceptional services

· Generate customer interest in the services or products offered by the company.

· Provide personalized customer service by responding to the needs of the customers.

· Ensure feedback from the customer to further improve the customer services.

· Manage and update customer databases with the status of each customer.

· Build customer loyalty and sustainability by follow-up of customer calls.

· Evaluate problems of the customers and provide logical lasting solutions.

· Manage filing, mailing, correspondence and other management tasks.

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