Rejoice Johnson
Customer Experience Specialist
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About
I am an Individual who love to explore opportunities with my experience as Customer Service specialist.
Experience
Company : Fidelity Bank PLC
Team Lead Customer Experience Inbound and Outbound(March 2021-Dec 2021)
Duties:
· Building strategy on how to achieve a seamless tax
· Monitoring of agent performance
· Assigning work flow for the team
· Team management
Position:Customer experience And Success Executive (Jan 2020-Feb 2021)
Duties:
· Attains to clients large numbers of call, Email and social media needs.
· Supervising and coordinating all Customer service specialist duties
· Identify customer needs and collaborate with internal departments to ooptimize experience and brand awareness.
· Provide Potential and existing customers with exceptional services
· Generate customer interest in the services or products offered by the company.
· Provide personalized customer service by responding to the needs of the customers.
· Ensure feedback from the customer to further improve the customer services.
· Manage and update customer databases with the status of each customer.
· Build customer loyalty and sustainability by follow-up of customer calls.
· Evaluate problems of the customers and provide logical lasting solutions.
· Manage filing, mailing, correspondence and other management tasks.
Education
Aeroport Aviation College Lagos January 2020 – July 2021
Travel Agenccy Management And Customer Service Specialist
University of Calabar, Cross River State Apr 2012 – Aug 2017
B.Sc Marine Biology.
