Richmond Duru

Results-driven Learning and Development professional with over 7 years of experience driving workforce capability, performance management, and talent development initiatives across telecommunications and hospitality sectors. Proven expertise in training needs analysis, learning programme design, vendor management, performance management coordination, training analytics, and employee capability development. Skilled in managing end-to-end learning interventions, internship programmes, ITF training reimbursement processes, and learning administration while ensuring alignment with organisational objectives.

Strong experience in deploying blended learning solutions, maintaining training data accuracy, coordinating training logistics, and evaluating learning effectiveness. Adept at stakeholder management, data-driven reporting, and fostering a continuous learning culture to support business growth and operational excellence.

Advisor Learning Development and Talent Management - MTN Nigeria Communications Plc - Nigeria

(2022-05)

• Supported the collation and execution of annual training plans across multiple business units, ensuring alignment with organisational capability development goals and achieving over 95% training implementation rate annually.
• Designed and deployed internal learning interventions to address identified competency gaps, contributing to a 20% improvement in training effectiveness and workforce productivity.
• Designed, coordinated, and facilitated technology enabled training programs (virtual and in-person) for cross-functional teams, enhancing employee productivity and digital adoption.
• Design and implement yearly training plans, inclusive of generic training and specialized training, delivered through blended learning of physical and virtual, Sourced, evaluated, and managed relationships with external training vendors and facilitators, and gather feedback from participants for improvement.
• Coordinated end-to-end learning programmes including scheduling, vendor engagement, training logistics, communication, and post-training reporting for over 1,800 employees nationwide.
• Managed the recruitment, onboarding, and performance evaluation of external training vendors, ensuring quality delivery, cost efficiency, and compliance with organisational learning standards.
• Reviewed training content and learning materials to ensure relevance, alignment with business objectives, and consistency with competency development frameworks.
• Liaised with Industrial Training Fund (ITF) on training registration, documentation, and reimbursement processes, achieving a 94% reimbursement success rate amounting to over ₦400 million in recovered training contributions.
• Managed end-to-end graduate trainee and internship programs, including onboarding, structured learning schedules, mentorship coordination, and performance tracking, achieving 90% program completion success rate.
• Conducted training needs assessments (TNA) in collaboration with business leaders, identifying competency gaps and implementing targeted interventions that improved employee performance outcomes.
• Supported annual talent review sessions across divisions, preparing documentation for over 30 high-potential employees and ensuring succession plans were accurately captured.
• Managed the U-Learn platform with a user base of 1,800+ employees, achieving a 70% average course completion rate and improved user satisfaction by 30% year-over-year.
• Created and continuously updated training materials, manuals, presentations, and digital learning content, improving knowledge retention and learner engagement scores.
• Monitored and evaluated training effectiveness using KPIs, feedback surveys, and performance metrics, enabling data-driven improvements to learning programs.
• Partnered with department heads to implement role-specific technical and soft skills training, strengthening workforce readiness and operational efficiency.
• Championed employee engagement and culture transformation initiatives through targeted soft-skills and leadership workshops, contributing to a 45% improvement in employee engagement scores as measured in the annual staff survey.
• Facilitated onboarding and orientation programs for over 180+ new employes yearly receiving a 91% satisfaction rating from participants in post-training feedback surveys.
• Supported HR generalist functions including, employee engagement initiatives, and performance management processes, contributing to improved employee experience.
• Maintained accurate training records, compliance documentation, and audit-ready reports, achieving 100% compliance with regulatory and internal standards.
• Managed vendor relationships for training delivery, ensuring cost efficiency, timely execution, and service quality.
• Championed continuous learning culture initiatives, increasing employee participation in learning programs and cross-functional collaboration.

Training and development officer - Genesis Group

(2019-02 - 2022-04)

• Conducted training needs assessments (TNA) across five departments, identifying skill gaps for over 200 staff and translating findings into structured annual learning plans that improved workforce competency scores by 32%.
• Designed and delivered over 45 training programmes annually across sales, customer service, and operations functions, achieving an average post-training performance improvement of 28% based on supervisor evaluations and KPI tracking.
• Facilitated onboarding and induction programmes for 80+ new hires per year, reducing average time-to-productivity by 30% and receiving a 94% satisfaction rating from participants in post-training feedback surveys.
• Managed the organisation's learning and development calendar, coordinating logistics for classroom, virtual, and on-the-job training across multiple regional locations, ensuring 100% on-schedule programme delivery for three consecutive years.
• Sourced, evaluated, and managed relationships with external training vendors and facilitators, negotiating contracts that reduced training delivery costs by 18% while maintaining quality standards measured through participant assessments.
• Developed and uploaded e-learning content and blended learning modules onto the organisation's LMS platform, increasing self-paced learning completion rates by 40% and expanding training reach to remote staff without additional budget.
• Coached and supported 25line managers in implementing structured on-the-job coaching plans, resulting in a 22% improvement in team performance scores across managed units within six months of the coaching intervention.
• Produced monthly and quarterly training analytics reports for senior management, tracking participation rates, learning ROI, and competency development trends, enabling data-driven decisions that aligned L&D investments with business priorities.
• Supported the design and execution of a talent development pipeline programme targeting 35 high-potential employees, contributing to a 60% internal promotion rate among programme graduates within 18 months.
• Managed the annual training budget of ₦12 million, tracking expenditures against approved plans with 98% accuracy and consistently delivering programmes within budget whilst maximising training value and staff development outcomes.