Acting Branch Manager - BUBAYERO MICROFINANCE BANK - Gombe State
(2026-01)
- Lead day to day branch operations while ensuring excellent customer service delivery.
- Supervise branch staff, improving productivity and service quality.
- Resolve escalated customer complaints, achieving high customer satisfaction.
- Improved branch business growth through customer acquisition and retention strategies
- Lead a team of 10 staff.
- Reduced complaint resolution time by 30%.
Customer Service Officer - BUBAYERO MICROFINANCE BANK - Gombe State
(2024-01 - 2025-12)
- Improved customer satisfaction by 20% through faster complaint resolution.
- Acquired 150 customers.
- Increase deposit by 20 million.
- Increase accurate customer records while ensuring data confidentiality.
- Educated customers on banking products, resulting in increased product adoption.
- Built long-term customer relationships through exceptional service delivery.
- Collaborated with operations and finance teams to improve customer experience across service channels.
Administrative & Finance Officer - BUBAYERO MICROFINANCE BANK
(2023-01 - 2023-12)
- Improved investment portfolios for retail and corporate customers.
- Optimize branch financial operations and administrative processes.
- Introduced a accountability initiatives that improved operational efficiency.
- Assisted customers with financial planning and investment advisory services.
- Worked with cross-functional teams to enhance service delivery and operational performance.
Field Officer - CHRISTIAN AID - Biu, Borno State
(2022-07 - 2022-11)
- Coordinated field monitoring activities across project locations.
- Ensured timely submission and validation of project data.
- Collaborated with state and LGA monitoring teams to improve reporting accuracy.
Sales Representative - FMCG DISTRIBUTION LTD - Gombe State
(2019-05 - 2020-01)
- Managed customer relationships across assigned territories.
- Consistently achieved sales targets.
- Identified new business opportunities through market research.
- Prepared sales reports and forecasts to support management decisions.
- Increased customer engagement through excellent after-sales service.
