Rosemary Effiong

Detail-oriented professional with 4 years of experience across customer service, administrative support, and personal assistance. Experienced in managing customer communication, scheduling, follow-ups, documentation, and CRM records. I bring a practical, organized approach to supporting teams, keeping responsibilities on track, and ensuring day-to-day tasks are handled efficiently. Open to relocation.

Customer Service Representative / Personal Assistant at Techjuno (2023-09 – 2025-05)

Provided customer support and executive assistant services for a Nigerian tech company.

• Resolved customer inquiries and complaints via email and phone, maintaining professional service standards.
• Coordinated executive's calendar, appointments, and meetings, ensuring daily activities ran on schedule.
• Followed up on outstanding tasks and appointments, reducing missed deadlines and reminders.
• Organized digital and physical records, keeping key information accessible for quick reference.
• Managed email correspondence and documentation, streamlining daily administrative workflow.

Administrative Officer / Front Desk Officer at Top Class Montessori Schools (2016-01 – 2020-08)

Managed front-desk operations and administrative records for a Montessori school serving parents, staff, and students.

• Organized student and staff records, enabling fast retrieval for administrative and reporting needs.
• Scheduled meetings, appointments, and school activities, keeping daily operations on track.
• Processed administrative documents, reports, and notices for management and parents.
• Resolved parent and staff inquiries at the front desk, delivering consistent, accurate information.

Office Assistant (NYSC) at Bauchi State Government House (2025-05 – 2026-03)

Delivered administrative and front-office support for a state government office during NYSC service year.

• Organized office documents and records, ensuring quick retrieval for staff and visitors.
• Handled phone calls and correspondence, keeping daily communications accurate and timely.
• Coordinated administrative supply needs, maintaining smooth day-to-day office operations.

Course Representative at University of Calabar (2019-09 – 2024-04)

• Represented 100+ students as liaison between class and faculty, coordinating academic communication and activities.
• Coordinated class meetings and group assignments, ensuring accurate communication of academic updates.
• Relayed student concerns to lecturers, facilitating timely resolutions and improved communication.

B.S.(Ed) in Business Education – University of Calabar, Calabar, Nigeria (2018-01 – 2024-03)