Rotimi Damilare

Results-oriented Operations and Project Management Professional with over 5 years of experience supporting business growth through operational excellence, project coordination, executive support, team leadership, customer relationship management, and performance improvement initiatives. Demonstrated success in leading teams, coordinating cross-functional projects, improving productivity, managing stakeholder relationships, and supporting executive-level decision-making. Currently pursuing a B.Sc. in Business Management at NOUN.

Operations Manager at MANGO STAR (2025-05 – 2026-04)

Oversee daily business operations and coordinate strategic initiatives that improve operational efficiency and service delivery.

• Supervise operational teams and monitor performance to ensure achievement of business goals and productivity targets
• Improved workflow coordination and internal reporting processes, contributing to increased operational effectiveness
• Manage stakeholder relationships and support customer engagement initiatives that enhance client satisfaction and retention
• Led process improvement initiatives that enhanced team productivity and reduced operational delays by over 40%

Project Manager at MANGO STAR (2025-01 – 2025-05)

Managed multiple operational and business projects from planning stage to successful completion within agreed timelines.

• Coordinated cross functional teams of over 10 staff members to ensure efficient project execution and operational consistency
• Improved project tracking and reporting systems, increasing workflow accountability and project visibility by 30%
• Conducted regular project reviews and implemented corrective measures that improved project delivery timelines
• Maintained accurate project documentation and progress reports for management review and decision making

Team Leader at UNITE KARE LIMITED (2024-10 – 2025-01)

• Increased team recovery performance by 90% through coaching, monitoring, and performance improvement strategies
• Monitored daily operational activities and prepared performance reports for management review
• Assisted in implementing collection strategies that improved customer response rates and payment recovery turnaround time
• Conducted staff support and mentoring sessions that improved productivity and operational efficiency
• Recognized for outstanding leadership performance and promoted to Project Manager within 4 months

Collection Specialist at UNITE KARE LIMITED (2023-04 – 2024-09)

Managed customer accounts and exceeded recovery targets.

• Managed and followed up on over 150 customer accounts weekly, ensuring timely recovery processes and account resolution
• Achieved and consistently exceeded monthly collection targets through effective customer engagement and payment follow up strategies
• Successfully negotiated payment arrangements that contributed to reducing overdue account rates by over 15%
• Collaborated with team members and management to improve collection processes, increasing operational efficiency and recovery turnaround time
• Recognized for excellent performance and promoted to Team Leader within 12 months

Personal Assistant to Mr. Wang at FLEXI OUTSOURCING (2023 – 2026)

Managed schedules, meetings, reports, and executive correspondence.

Manager at De Maria in HOTEL & SUITES (2018 – 2023)

Supervised hotel operations and customer service activities.

Bachelor of Science (B.Sc.) in Business Management – National Open University of Nigeria (NOUN)

Professional Diploma in Computer Science – ESPAM Formation University (2021 – 2021)