Ruth Jonah

Customer Service Representative with 2+ years of hands-on experience handling customer inquiries through phone, email and live chat. Skilled in complaint resolution, ticket management, customer follow-up and problem-solving. Trained in Zendesk, HubSpot and Google Workspace.

Handled 30+ customer inquiries daily while maintaining 200+ customer records and reducing complaints by 40%. Seeking a remote support role where I can deliver fast, clear, empathetic resolution. Available for US business hours, with a home office, stable internet and backup power.

Customer Support Specialist - PN Johnson Ltd - On-Site

(2023-03 - 2025-09)

• Handled 30+ customer inquiries daily via phone, email and live chat with 95% customer satisfaction.
• Answered customer questions on products, pricing, orders and services, giving clear and accurate information.
• Resolved customer complaints within 24 hours by investigating issues and following up, reducing complaints by 40%.
• Entered and updated 200+ customer records in Google Sheets with 100% accuracy, supporting follow-ups and reporting.
• Worked with internal teams and escalated complex issues to senior staff with detailed case notes, helping avoid repeat contacts.
• Communicated clearly with customers while remaining professional and patient during difficult situations.

BSc.Ed - Accounting - Ignatius Ajuru University